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US Unlimited PTO

  • Own and manage mid-market client and broker relationships.
  • Deliver an exceptional client experience by executing key workflows.
  • Track and analyze client success KPIs, translating insights into action plans.

Client Management Project Management Communication Data Analysis Relationship Management

20 jobs similar to Senior Client Success Manager (Mid-Market)

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US

  • Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
  • Act as a trusted advisor, understanding client needs and aligning them with our solutions.
  • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.

Patch My PC helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 29 million devices.

US

  • Serve as the primary point of contact for assigned client accounts and build strong, trust-based relationships.
  • Understand client objectives, priorities, and operating models to drive alignment and satisfaction.
  • Identify and execute opportunities for incremental revenue, upselling, and cross-selling.

Jobgether is a platform that uses AI to match candidates with jobs. Jobgether shares shortlisted candidates directly with the hiring company for the final decision and next steps.

US 3w PTO

  • Lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts.
  • Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
  • Create and maintain strategic account plans for top Global Enterprise clients.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.

US

  • Ensure the highest level of professionalism is maintained on assigned accounts and work to meet and exceed the client expectations.
  • Be a seasoned presenter to persuasively articulate the strategy, value and expected impact of program recommendations.
  • Drive revenue and relationship growth across assigned accounts.

Just Global is an independent, global B2B marketing agency that helps clients ignite B2B relationships. Their team actively engages with clients to put deep technical knowledge and unique perspectives of markets and buying processes to work to inspire brand loyalty and drive reoccurring revenue.

US

  • Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
  • Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
  • Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.

Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.

US Unlimited PTO

  • Build and maintain strong relationships with key stakeholders.
  • Own the entire post-sale lifecycle ensuring contract renewals.
  • Identify and execute growth opportunities through upselling.

They connect candidates with partner companies using an AI-powered matching process. From the job description, we can infer that they have a modern approach to recruitment.

US Unlimited PTO

  • Build and maintain strong relationships with stakeholders.
  • Identify opportunities for upselling and cross-selling.
  • Act as the voice of the customer to guide strategies.

They focus on connecting candidates with fitting roles. They utilize AI to streamline unbiased hiring processes.

$114,330–$193,232/yr
US

  • Serve as the lead of day to day client management for a large, complex client with revenue under management of 100m+ ARR.
  • Develop a deep understanding of client strategy and contractual terms, partnering with clients and internal partners to execute strategies.
  • Deliver recurrent business reviews and reports demonstrating progress towards achievement of shared success measures.

Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care for every person in every community. Included Health is an Equal Opportunity Employer.

US Unlimited PTO

  • Own and manage assigned health plan accounts as the primary point of contact.
  • Build strong, trusted relationships with clients, handling escalations professionally.
  • Coordinate with internal teams to track and resolve complex client issues promptly.

They are focused on connecting candidates with jobs through an AI-powered matching process. They value engagement, offer continued learning opportunities, and encourage community involvement.

US

  • Own a portfolio of employer clients and be accountable for retention and growth outcomes.
  • Lead client implementations to drive high adoption rates among employers and their employees.
  • Conduct monthly/quarterly business reviews for employer clients and their broker and consultant partners.

RxSaveCard was founded in 2024 with a mission to reduce pharmacy costs for employers and their employees. Their innovative model is unique in the market, and they are building a modern, card-based approach to prescription benefits that simplifies a complicated system.

$175,000–$220,000/yr
US 4w PTO

  • Own and drive growth targets across a portfolio of agency accounts
  • Identify expansion opportunities and develop strategic plans to increase product adoption and revenue
  • Deliver measurable, ongoing value to maintain strong retention across your book of business

HealthSherpa is a highly profitable, fast-growing healthcare startup, with a small and mighty team of 230 helping people find and enroll in individual health coverage. They're a mission-driven, double bottom-line company that is committed to building a well-balanced team with inclusive and equitable spaces.

$55,000–$95,000/yr
US 3w PTO

  • Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
  • Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
  • Represent the voice of the client internally, advocating for their needs and driving resolution of issues.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.

UK

  • Develop and execute strategies to grow revenue within individual accounts.
  • Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
  • Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

$170,000–$250,000/yr
US

  • Own a robust independent agency book with full revenue ownership.
  • Bring in new agencies to our services and the NX Agency Partnerships program.
  • Serve as the primary contact for agency account teams.

NewtonX is a B2B insights company trusted by innovative companies to make high-stakes decisions with confidence. They combine a verified network of business professionals with AI-powered research tools to deliver research intelligence faster and more precise than traditional methods.

$190,000–$230,000/yr
US 4w PTO

  • Drive revenue and market expansion through strategic deal structuring and solution selling to mid-market clients.
  • Build and maintain multi-threaded relationships to create advocates and secure long-term partnerships.
  • Collaborate cross-functionally with Sales Development, Customer Success, Sales Engineering, and Product teams to achieve sales outcomes.

Jobgether is a platform that uses AI to match candidates with jobs. They ensure applications are reviewed quickly, objectively, and fairly using an AI-powered matching process to identify the top-fitting candidates.

$150,000–$180,000/yr
US

  • Serve as the primary point of contact for clients.
  • Identify and implement Client Success process enhancement opportunities.
  • Create and oversee client-specific and organizational KPIs.

Arine is a healthcare technology and clinical services company ensuring individuals receive the safest and most effective treatments. With a mission to redefine excellent healthcare, they tackle medication-related issues through their SaaS platform, leveraging data science, machine learning, AI, and clinical expertise.

$70,000–$75,000/yr
US

  • Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
  • Drive adoption, growth, and retention by proactively managing client engagement.
  • Translate strategic client needs into actionable plans and build strong relationships.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.

US 4w PTO

  • Manage day‑to‑day client relationships and support issue resolution.
  • Lead Client Business Reviews with Sales and highlight return on investment.
  • Conduct periodic Workflow Assessments, including planning sessions and user shadowing.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments, with a team of 23,300 people across 32 countries.

$85,000–$125,000/yr
US

  • Build strong, consultative relationships with employer clients to become a trusted partner and advisor.
  • Manage enrollment marketing and campaign planning efforts to generate awareness of our programs.
  • Analyze, interpret, and present program engagement and outcome metrics to demonstrate value.

Big Health's mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. They've pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations.

US

  • Manage a portfolio of employer partners, driving sustained engagement.
  • Launch repeatable campaign initiatives, and generate measurable employee utilization over time.
  • Operate as the commercial owner of accounts: protecting retention, increasing engagement depth, and expanding campaign scope.

Rula is dedicated to treating mental health. They aim to create a world where mental health is embraced as an integral part of one's overall well-being and strive to be a force for positive change in the mental healthcare field.