Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Act as the first point of contact for customer support inquiries.
Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.
Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.
Provide troubleshooting and resolution for software, product, and technical issues.
Communicate clearly and professionally with clients through phone, email, and other support channels.
Facilitate knowledge articles to support client self‑service and internal team learning.
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.
Designs, builds, tests, deploys, releases, and supports a regulated SaaS-based solution.
Provides innovative solutions to help resolve customer needs; strives for continuous improvement.
Evaluates system and component releases for impact to business processes; uses technical skills to code review.
ARC-One designs, develops, and maintains web applications across both front-end and back-end systems. They work with technologies such as Java, Angular, and Spring Boot to build scalable solutions in a fun, collaborative environment.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Development of new products, features, APIs, and user experiences.
Build robust infrastructure to support new services and products.
Contribute to engineering best-practices.
AutoFi provides digital commerce technology that powers sales and finance experiences for innovative brands and dealers in automotive. They have a diverse team spread across the U.S. and Canada and are backed by investors including Crosslink Capital, Santander Holdings USA, and JP Morgan Chase.
Automate processes with Ansible, Terraform; manage system configurations.
Apriorit is a software engineering company established in 2002, specializing in system programming, cybersecurity, and more. With over 400 specialists, they maintain high standards in software development and teamwork, serving high-profile clients worldwide.
Act as the primary technical contact for support tickets and Slack escalations
Debug customer implementations involving tracking scripts, APIs, and data pipelines
Write and optimize SQL queries to investigate data discrepancies
This company is building an advanced attribution and marketing analytics platform that gives brands a unified, accurate view of ad performance, customer journeys, and revenue impact. The product has strong product-market fit and is scaling quickly.
Provide advanced technical support for software applications used by the organization.
Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
Perform root cause analysis and work with development teams or vendors to resolve software issues.
DYOPATH is known for outstanding IT service. We bring the same dedication internally: toward each other, valuing teamwork, achievement and a L.O.V.E. philosophy— Living Our Values Every Day.
Serve as the primary relationship manager and contact for technically sophisticated and engaged clients.
Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
Translate client technical requirements into short-term Product & Engineering feature requests, bug fixes, and long-term strategic roadmap input.
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. They host over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries. They pride themselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.
Research, implement, and maintain software solutions using VB.NET and C#
Reverse engineering and debugging existing projects and solutions
Identify areas for improvement and modification in existing solutions
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and are headquartered in Dublin, Ireland.
Embed across feature-driven development teams to provide deep technical expertise.
Proactively identify, investigate, and resolve difficult technical issues with minimal supervision.
Deliver front-end, back-end, and full-stack solutions across a variety of mission-critical projects.
Tenna provides a connected equipment solution. They value quality-obsessed, gritty, continuous learners, and collaborative problem solvers. They empower customers to control their mixed assets anytime, anywhere, on one comprehensive platform and are committed to building a diverse team.
Design, develop, test and ship high-quality technical solutions.
Provide technical leadership, mentorship, and code reviews.
Improve system reliability and incident response times.
Jobgether uses an AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly. They assist the recruitment team but do not replace human judgment, with final hiring decisions made by humans.
Contribute to ensure the availability, performance and scalability of our databases.
Collaborate with development cells in high impact national projects.
Strengthen the evolution of our data architecture.
Cyberpuerta is the leading e-commerce company for technology products in Mexico. They have a culture oriented to continuous innovation and high standards of service, providing cutting-edge tools and the opportunity to develop your maximum potential autonomously.
Partnering with users to troubleshoot, identify bugs, and provide workarounds.
Providing Engineers with details on bugs identified for the resolution of complex issues.
Writing and developing internal resources (knowledge base articles, applications)
ShipHero provides warehouse management software (WMS) to help customers efficiently manage eCommerce logistics. They aim to empower brands, retailers, and 3PLs with their technology.
Configure and QA the products, identifying issues and escalating as needed
Support Implementation Managers in User Acceptance Testing with customers
Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians in their work. It's a startup environment focused on collaboration and innovation with a team sharing a vision to enhance therapy effectiveness through technology.
Own the technical relationship with enterprise customers.
Support onboarding and implementation of Noibu's SDK and integrations.
Partner with CSMs to support renewals and mitigate churn risk.
Noibu is an ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. They are named Canada’s Great Place to work in 2025!
Contribute to the design, development, deployment, and support of business‑critical applications.
Design, develop, and deploy solutions in alignment with architectural principles, policies, and guidelines.
Collaborate with team members and business stakeholders to understand requirements and deliver effective solutions.
Ferguson is a Fortune 500 company that provides best-in-class products, services, and capabilities across various industries. They have approximately 36,000 associates across 1,700 locations and foster a community of proud associates who operate with the shared purpose of building something meaningful.
Responsible for supporting development, integration, testing, and maintenance of web/CMS front ends, lightweight backend services, and dashboard data feeds in AWS GovCloud under senior supervision.
Implements accessible front end components (HTML5, CSS, JS) and CMS template changes compliant with Section 508/WCAG; assists with responsive and mobile first rendering.
Assists with basic API integration, data mapping for dashboards, and ETL/ingestion tasks into secure dev/test environments.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Responsible for software development and support of provider-specific claim processing solutions.
Implement and configure customer environments, analysis, and maintenance within the Experian Health product portfolio.
Ensure provider-specific support development and processes meet corporate policies for security, consistency, and professional software development standards.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They are a FTSE 100 Index company with a team of 23,300 people across 32 countries and corporate headquarters in Dublin, Ireland.