Curate highly personalized concierge experiences for our valued clients and guests
Design and book bespoke excursions, transfers, and exclusive experiences
Anticipate guest preferences and identify refined upsell opportunities
Accor is an artisan of travel that continues to elevate the art of luxury across trains, hotels, and sailing yachts. The award-winning Centre is recognized for strong community contributions and a dedication to creating exceptional, memorable luxury experiences for every colleague and guest.
Build a personal connection with guests through phone, email, and chat support.
Assess guests' travel needs and recommend suitable Kasa accommodations.
Create a 5-star guest reservation experience through genuine care.
Kasa is a tech-enabled hotel and apartment hotel brand and manager. They have built a hospitality operating system that improves the profitability of hospitality assets while delivering a digitally forward experience to guests.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Ensure a seamless, premium experience throughout their journey.
They are a fast-growing travel company serving a high-end international clientele. They are looking for a Traveller Support Agent with a white-glove service mindset.
Handle complex customer issues across banking, credit, and payments via multiple channels, requiring thorough investigation and high-quality answers.
Guide VIP accounts through multi-step processes and handle sensitive scenarios like frozen accounts with discretion and professional judgment.
Coordinate cross-functionally with engineering and compliance teams, file bug reports, and qualify high-value sales leads with rigor.
Flex is building an AI-native private bank for business owners, re-architecting the entire financial system from banking to payments into a single intelligent system. It is a high-growth startup with nine-figure revenue, moving fast with small teams, exceptional people, and a culture of extreme ownership and real impact.
Guide current and prospective members through their care journey.
Answer questions about program offerings, eligibility, enrollment, and billing.
Directly shape the member experience and strengthen trust in the platform.
Hinge Health uses technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions. They are the preferred partner to 50+ health plans, PBMs and other ecosystem partners, available to over 20 million people across more than 2,550 employers.
Resolve support tickets and communicate with partners via email and other potential channels like live chat and phone to drive partner retention.
Proactively test and investigate software issues in a dedicated test account, identifying root causes and reporting trends to product teams.
Maintain high performance by exceeding KPIs, continuously developing product expertise, and supporting colleagues to foster a high-performing culture.
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting salons, barbers, spas, and fitness studios. The company has a global team across 15 offices, fostering a fast-paced, collaborative environment for passionate individuals.
Deliver exceptional customer service via email, text, and chat with clarity, empathy, and professionalism.
Handle escalated issues with a solutions-driven mindset to ensure timely and empathetic resolutions.
Support the onboarding and training of new team members across various support tiers and contribute to process improvements.
Vuori is an athletic apparel company that designs clothing for both fitness and everyday life, drawing inspiration from an active coastal California lifestyle. It is a high-energy, fast-paced company focused on opportunity, personal growth, and success, fostering a collaborative and enthusiastic culture.
Consult with clients to understand travel preferences and coordinate customized luxury vacations, resorts, and cruise packages.
Manage the end-to-end reservation and confirmation process while maintaining precise client records and documentation.
Provide professional communication and proactive follow-up support before and after travel to ensure exceptional client experiences.
Destination Planners specializes in creating high-end travel experiences and custom vacation packages for luxury clients. The company has a collaborative, service-driven team culture and provides structured training, booking systems, and supplier partnerships to support its consultants.
Update and maintain partner account plans, identifying areas for improvement and providing superior customer service throughout the partnership lifecycle.
Respond to inquiries and service requests, tracking communications to solve partner trends and supporting metrics like call wait times and email response times.
Support new partner deployments, monitor staffing and credentialing processes, and assist with partner feedback, communications, and task tracking to ensure operational performance.
IDEMIA Public Security is a division of IDEMIA Group, providing secure and trusted biometric-based solutions globally, including public security, justice, travel, and access control. It employs over 4000 people worldwide and operates in a dynamic, innovative environment that values talent and fosters collaboration.
Responding to guests’ inquiries regarding room reservations and availability.
Assisting and ensuring effective guest challenge resolution.
Ensuring all billing and financial transactions are accurately executed.
The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands. This charming getaway is a design-led boutique luxury retreat embodying the eternal Southern summer home, designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites.
Proven ability to de-escalate high-tension situations with empathy and poise.
Ability to navigate logistics-based challenges, including delivery windows, courier coordination, and location-based troubleshooting
Manage the full lifecycle of a resident’s issue, from the initial "where is my package" inquiry to the final delivery confirmation.
Fetch provides package delivery, valet trash, Fetch Market, and Fetch Storage. They operate in communities across the U.S. and are known for combining technology, logistics, and hospitality into one cohesive platform.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Responding to guests’ inquiries regarding room reservations and general questions.
Assisting and ensuring effective guest challenge resolution.
Upselling services and offerings as appropriate, ensuring guest education about resort’s offerings.
The Lodge at Primland, Auberge Collection is located on 12,000 acres in the Blue Ridge Mountains of Virginia, offering year-round mountain retreat with outdoor adventures. They have myriad outdoor adventures and luxury accommodations.