Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;
The Opportunity Alliance works with people to build better lives and stronger communities. They provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.
Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
Utilize a consultative approach to assist with identifying the correct provider for care.
SonderMind provides a personalized and connected mental health destination. They strive to combine technology and human connection, driving better outcomes through their comprehensive approach.
Responsible for connecting with people via call (and possibly text and chat) of all ages through 988 Suicide and Crisis Lifeline.
Provides crisis intervention and supportive counseling to individuals requesting assistance or 3rd party referral sources to the identified individual in crisis.
Completes risk assessments and safety planning to determine if individual is at risk for suicide and/or homicidal.
AltaPointe provides mental health services in the Mobile, AL area.
Manage client crises using evidence-based interventions, providing risk assessment and safety planning.
Identify roadblocks to clinical care and connect clients to the ideal treatment using Lyra’s proprietary software.
Independently manage a caseload of complex, multi-need clients.
Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people globally. They have delivered 13 million sessions of mental health care and are known for their AI-powered platform and focus on improving access to high-quality mental healthcare.
Work with adult, and/or child and adolescent populations.
Therapists fully licensed and credentialed in Washington (LMHC, LCSW, LMFT).
LifeStance Health provides mental healthcare services with evidenced-based, medically driven treatment for children, adolescents and adults. They focus on mental health issues in an outpatient care setting, both in-person at its clinics nationwide and through its digital health telemedicine offering.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Ensuring providers are credentialed in a timely manner by monitoring the submission process.
Monitoring submission processes, updating protocols, and managing Virtual Assistants/BPO.
Communicating with payors and conducting regular reviews to validate internal credentialing data.
Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients and have empowered more than ten thousand therapists.
Answer a high volume of inbound calls and chats from members, providers, and vendors.
Own the member's journey, including researching and resolving complex cases.
Explain all available benefits and help members understand their healthcare options.
Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.
Authorizes and reviews utilization of mental health and substance abuse services.
Collects and analyzes utilization data and assists with discharge planning and care coordination.
Provides member assistance with mental health and substance abuse issues, and participates in quality improvement projects.
Magellan Health, Inc. is committed to making a difference in the healthcare industry and communities. They value professional growth and development, total health and wellness, rewards and recognition, as well as employee unity, offering a place where you can thrive.
LifeStance Health is looking for talented therapists passionate about patient care and committed to clinical excellence. They offer a supportive community and opportunities for professional growth.
Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise.
Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals.
Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program.
Mindoula delivers outcomes to our health plan partners through its Interpersonal Violence Reduction Program. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs.
Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules.
Ensures patient-specific needs are met by arranging interpretation services as needed.
Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment.
Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They foster a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.
Provide in-the-moment clinical support and connection to appropriate referrals and resources.
Assess for risks and provide crisis support, safety planning, and follow up with high risk members.
Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services.
Spring Health's mission is to eliminate every barrier to mental health. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people and are valued at $3.3 billion.