Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
Utilize a consultative approach to assist with identifying the correct provider for care.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.
Assist with outreach, engagement, and continuous support, providing regular check-ins and personalized care.
Develop and coordinate community resources to address medical, behavioral, violence prevention, and social service needs.
Assess risk, perform crisis interventions, and ensure safety through tailored safety plans.
Mindoula Health is committed to transforming the healthcare experience. They are a rapidly expanding team that provides virtual and in-person support to individuals and families affected by suicide ideation and attempts.
Perform virtual remote counseling and psychotherapy.
Determine and implement behavioral health treatment plans.
Conduct monthly chart reviews as part of our peer review QA process.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized care.
Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules.
Ensures patient-specific needs are met by arranging interpretation services as needed.
Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment.
Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They foster a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.
Perform virtual remote counseling and psychotherapy, including comprehensive mental health evaluations.
Develop and implement behavioral health treatment plans and evaluate mental health assessments.
Conduct monthly chart reviews as part of the peer QA process.
Included Health delivers integrated virtual care and navigation, aiming to raise healthcare standards by breaking down barriers and providing high-quality care. They offer care guidance, advocacy, and access to personalized virtual and in-person care.
Perform virtual remote counseling and psychotherapy.
Develop and implement behavioral health treatment plans, evaluate results of mental health assessments, and provide evidence-based therapeutic support to patients.
Conduct monthly chart reviews as part of our peer review QA process, as assigned.
Included Health delivers integrated virtual care and navigation, aiming to raise the standard of healthcare. They provide high-quality care, breaking down barriers for personalized virtual and in-person care across various needs.
Perform virtual remote counseling and psychotherapy.
Determine and implement behavioral health treatment plans.
Conduct monthly chart reviews as part of the peer review process.
Included Health delivers integrated virtual care and navigation, striving to elevate healthcare standards. They offer care guidance, advocacy, and personalized virtual and in-person care, ensuring high-quality support for everyone in every community.
Provide empathetic and solution-focused assistance through various channels.
Drive member engagement from enrollment through program completion.
Establish human connections with members and provide personalized support.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere.
Passionate about patient care and committed to clinical excellence.
Seeking work life balance and interested in growing professionally.
Experienced in working with adult, and/or child and adolescent populations.
LifeStance Health is dedicated to delivering high-quality behavioral healthcare. They strive to foster a collegial work environment with a focus on work/life balance and professional growth, offering modern offices and the latest in digital technology.
Ensuring providers are credentialed in a timely manner by monitoring the submission process.
Monitoring submission processes, updating protocols, and managing Virtual Assistants/BPO.
Communicating with payors and conducting regular reviews to validate internal credentialing data.
Grow Therapy aims to be the trusted partner for therapists growing their practice, and patients accessing high-quality care. They are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients and have empowered more than ten thousand therapists.
Coordinate comprehensive onboarding for new therapists and nurse practitioners.
Serve as the main point of contact for provider questions, concerns, and technical issues.
Monitor provider satisfaction and engagement, identifying opportunities for improvement.
Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, they have developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders.
Deliver evidence-based teletherapy to children and adolescents.
Build strong therapeutic relationships with youth, families, and school partners.
Provide psychoeducation and clinical guidance to parents and caregivers.
Daybreak Health is on a mission to make high-quality mental health care accessible to every young person in California. They partner with schools, families, and community organizations to deliver teletherapy.
Responsible for the full sales cycle including prospecting, outreaching, consulting, and closing providers within the SMB market.
Align the goals of Primary Care Providers with outcomes that drive business growth for Rula.
Crucial in expanding their footprint, ensuring they succeed in their mission to make mental healthcare work for everyone.
Rula is dedicated to treating the whole person and aims to create a world where mental health is no longer stigmatized. They are a remote-first company, hiring in most U.S. states, and passionate about making a positive impact on the lives of those struggling with mental health issues.
Answer a high volume of inbound calls and chats from members, providers, and vendors.
Own the member's journey, including researching and resolving complex cases.
Explain all available benefits and help members understand their healthcare options.
Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.
Conduct evidence-based therapeutic sessions for children, families, and individuals in person or via telehealth. Develop and implement goal-oriented treatment plans. Complete documentation by a given deadline and in compliance with program and state regulations.
AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families.
Authorizes and reviews utilization of mental health and substance abuse services.
Collects and analyzes utilization data and assists with discharge planning and care coordination.
Provides member assistance with mental health and substance abuse issues, and participates in quality improvement projects.
Magellan Health, Inc. is committed to making a difference in the healthcare industry and communities. They value professional growth and development, total health and wellness, rewards and recognition, as well as employee unity, offering a place where you can thrive.