Remote Account management Jobs • Leadership

Responsible for creating a world-class customer experience from post-sales support, customer support, and through implementation and ongoing value delivery for our customers. This leader will play a pivotal role in driving customer satisfaction, retention, and supporting growth. Requires a result oriented, customer centric leader with a strategic mindset to develop and execute a world class strategy and drive our customer success efforts to support our growing ARR.

Responsible for coaching and developing a high-performing team of account managers who manage client relationships, focusing on long-term success, retention, and expansion. This Director acts as a strategic leader, guiding account managers while remaining deeply knowledgeable about key client accounts and extending relationships. The role combines high-impact leadership with consultative sales influence, data-driven decision-making, and a growth mindset to drive measurable outcomes.

Lead the Enterprise Segment, delivering business results and helping customers maximize the value of Upwork’s solutions. Provide strategic leadership, coaching, and operational discipline to ensure teams operate at the highest level. Develop a high-performing team successful at strategic customer partnership and influencing customers’ contingent workforce strategies.

As the Director of Client Services, you will be the strategic liaison for our clients and McFadyen Digital by promoting creatively thoughtful work and being a true partner to clients. You have experience navigating a global, integrated account leadership team and have worked with global brands. This position requires a strategic thinker with a deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for clients.

The Client Engagement Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction, retention, and growth. The Client Engagement Manager will play a key role in driving consistency in client engagement across Sales, Delivery, and Solutions to ensure high-impact business results. The Client Engagement Manager will partner with internal teams to deliver exceptional client-facing experiences, manage strategic roadmaps, and expand service opportunities.