Shape how support works from the ground up as the first full-time Support hire. Answer user questions directly, use Fin AI to handle basics, and support top customers with personalized help. Troubleshoot product issues across mobile platforms, improve support tools, and collaborate with Product and Growth teams to improve user experience.
Job listings
Join Lodgify as a Technical Customer Support Specialist and become an expert in their software, providing technical support and troubleshooting complex issues. You will assist customers in connecting Lodgify with reservation platforms like Airbnb, taking initiative to find the root cause of connection issues and resolve them while assisting customers.
As a Customer Support Specialist, you will help people by becoming an expert in using the Lodgify software. You will advise customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business by responding quickly to support requests, troubleshooting, and guiding them.
As an Onboarding Coach you will support customers and internal teams in terms of all general billing questions. As an Onboarding Coach , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.
Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.
We're looking for a proactive and reliable Customer Care Agent to join our growing team. As the front line of communication with our customers, you'll deliver fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.
$1,200–$1,500
USD/year
Answer customer calls for service on servers or equipment, dispatch tickets to appropriate technicians, and perform basic troubleshooting over the phone. Differentiate between hardware and IT issues, route hardware issues to technicians for on-site visits, and route IT issues to remote support team.