This is not just a reservationist role; this role will also serve as a vital part of our guest review and satisfaction strategy. You will be responsible for making outbound calls to guests who are about to check out or have recently departed, to prevent negative reviews and encourage positive feedback. This role requires someone who is confident, results-driven, and naturally enthusiastic when talking to people.
Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise. Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code. Be a liaison to our larger customers and reach out to them for technical checkup on a scheduled basis.
As a Customer Support Specialist, you will be the main point of contact for customer and merchant inquiries and requests. Provide exceptional and empathetic service by understanding their requests and offering efficient solutions and clear answers. Work collaboratively with other teams to find the best solution and experience.
Shape how support works from the ground up as the first full-time Support hire. Answer user questions directly, use Fin AI to handle basics, and support top customers with personalized help. Troubleshoot product issues across mobile platforms, improve support tools, and collaborate with Product and Growth teams to improve user experience.
Join Lodgify as a Technical Customer Support Specialist and become an expert in their software, providing technical support and troubleshooting complex issues. You will assist customers in connecting Lodgify with reservation platforms like Airbnb, taking initiative to find the root cause of connection issues and resolve them while assisting customers.
As a Customer Support Specialist, you will help people by becoming an expert in using the Lodgify software. You will advise customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business by responding quickly to support requests, troubleshooting, and guiding them.