Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Troubleshoot complex product, integration, and data stack issues for customers.
Reduce Engineering dependency through deep debugging and clear root-cause analyses (RCAs).
Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations.
At Atlan, they're changing how teams deal with overwhelming data by providing an active metadata platform. They empower ambitious teams across industries to unlock the full potential of their data and are backed by Insight Partners.
Conducting onboarding, offboarding, and change processes for customers.
Managing and processing the invoicing process in our OSS/BSS systems to ensure automated provisioning and billing.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and was Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.
Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
Clearly explain complex solutions to customers and document them for future use.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Serve as the primary point of contact for assigned customer accounts, building trust and fostering long-term relationships
Drive adoption and success of cloud infrastructure and automation solutions, ensuring customers achieve their desired outcomes
Monitor and analyze customer data to identify trends, risks, and opportunities for improvement
Jobgether is connecting candidates with companies using an AI-powered platform. The company seems to foster a diverse, international, and supportive team culture that emphasizes quick, objective, and fair application reviews.