Remote Customer service Jobs · AWS

Job listings

$150,000–$187,500/yr

  • Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
  • Collaborate with customer teams on deployment, architecture, and operational best practices to drive alignment.
  • Lead Customer Business Reviews and hands-on workshops to help customers unlock the full value of the platform.

Sysdig provides cloud security solutions, creating the open standard for cloud threat detection. Trusted by over 60% of Fortune 500 companies, we are recognized as a Best Place to Work and one of Deloitte's fastest-growing companies, fostering a culture of diversity and open dialogue.

  • Own strategic APAC accounts end-to-end, from onboarding to production and expansion.
  • Deliver hands-on technical support, including deployment and performance tuning.
  • Support pre-sales and partners, and act as the voice of APAC customers.

Qdrant is an open-source vector search engine powering the next generation of AI applications, trusted by global leaders like Canva, HubSpot, and Tripadvisor. Recently raising $50M in Series B funding, we are a fast-growing remote-first team committed to transforming how AI understands and interacts with data.

$115,000–$130,000/yr

  • Coordinate and manage Major Incident process activities, including Sev1 and Sev2 incidents.
  • Communicate with internal and customer stakeholders on status, resolution, and success criteria.
  • Partner with Problem Management on RCA process and create Technical Action Plans.

HealthEdge offers AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is experiencing strong market momentum and is investing in its people as it expands.

US Unlimited PTO

  • Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
  • Build trusted relationships with enterprise stakeholders to drive retention and expansion.
  • Collaborate with engineering to resolve technical challenges and turn feedback into improvements.

This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.

US Unlimited PTO

  • Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
  • Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
  • Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.

Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.