Provide frontline support to municipal customers using Utility Billing features via phone, email, and internal ticketing systems.
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000, providing an integrated SaaS suite for finance, utility billing, payroll, permitting, and citizen services. The company has a highly collaborative team focused on making government work easier through intuitive software, fast onboarding, and responsive support.
Own strategic relationships by serving as the primary point of contact for large-scale enterprise accounts, attending to both day-to-day needs and big-picture opportunities.
Drive account growth by proactively identifying expansion and upsell opportunities within major accounts to meet long-term revenue goals.
Lead implementation and go-live by coordinating with internal stakeholders like Implementation Engineers and Product Managers to ensure successful account launches.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud for over 300 banks, retailers, and fintechs worldwide. The company has raised $145M from top investors and maintains a remote-first culture with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, valuing performance and employee flexibility.
Develop and scale coaching programs to improve Demo Quality Scores, moving SEs from technical correctness to persuasive, adaptive storytelling.
Own the SE onboarding journey to shorten ramp time and embed company values, leading new hires through rigorous certification processes.
Build and maintain the 'Source of Truth' for SE playbooks, including discovery guides, demo scripts, and technical calculators, coordinating with Product Marketing.
ServiceTitan develops end-to-end technology solutions to transform the global trades industry, which is underserved by technology. The company is recognized as a top cloud company, fosters a culture of individuality and fresh perspectives, and empowers entrepreneurs with its products.
Provide frontline support to municipal customers using GL and AP features via phone, email, and ticketing systems.
Troubleshoot accounting-related issues including fund accounting structure, journal entries, invoice processing, and vendor management.
Educate users on product functionality, collaborate with product teams on complex issues, and contribute to knowledge base materials.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. The company provides an integrated SaaS suite including finance, utility billing, and citizen services, operating as a growing, highly collaborative team passionate about delivering innovative solutions to the public sector.
Drive the end-to-end customer onboarding and adoption phase to ensure value realization aligns with pre-defined success criteria.
Act as the day-to-day point of contact, managing issue resolutions and gathering customer feedback through surveys and testimonials.
Support expansion and renewal activities by identifying upsell opportunities and coordinating with sales teams on renewals and paperwork.
Doxim delivers critical communications with accuracy, security, and speed through innovative technology and omnichannel solutions for over 1,500 customers. It operates with a commitment to excellence and nurtures talent from within, offering a flexible work environment across North America, South Africa, and Europe.
Maintain and organize sales content in enablement platforms to ensure materials are up-to-date and accessible.
Assist in executing onboarding programs and coordinating ongoing training sessions to ensure seamless learning.
Track enablement metrics and analyze data to report on training completion and content engagement.
Saviynt provides an AI-powered identity platform to manage access and governance across applications, data, and business processes. The company is a high-growth, Platform as a Service organization focused on identity security with a positive, dynamic work environment.
Establish and shape the customer success function from the ground up, ensuring seamless onboarding and fostering long-term relationships.
Directly impact customer retention and satisfaction by understanding unique needs and guiding effective platform utilization.
Report directly to the CEO, gaining autonomy and context to influence strategic decisions and enhance the overall customer experience.
Columbia General is a company operating in a compliance-critical and rapidly growing environment, focused on delivering a platform solution. It is a smaller organization where the CEO is directly involved, offering a dynamic and autonomous culture with significant strategic influence for key roles.
Lead implementation processes, ensuring smooth transitions from sales to delivery, and develop strategies for long-term customer satisfaction, retention, and expansion.
Serve as a trusted advisor to customers, addressing complex technical challenges and collaborating with sales and product teams to translate customer needs into actionable insights.
Act as a product evangelist, presenting solutions to prospects and gathering customer feedback to enhance platform features and services.
Sorcero develops a medical AI platform that transforms life sciences decision-making to accelerate patient access to life-saving treatments. It is a Certified B Corp founded in 2018, recognized with awards like Fast Company's Most Innovative companies, and operates with a global, distributed team focused on values like excellence, humility, and kindness.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, chats, and emails.
Manage multiple concurrent conversations and tasks while maintaining strong organization and prioritization.
Take ownership of complex issues, using structured problem-solving and clear communication to drive resolution.
Owner builds an AI-native system that local business owners use to run their businesses, starting with restaurants, by combining website, online ordering, CRM, and POS tools. The company has a team in the low hundreds, comprised of top talent from leading SMB software companies, and operates as a remote-first, global organization.