Develop strategic business relationships with customers to drive adoption, retention, and cross-sell opportunities.
Serve as the primary escalation point, troubleshooting customer issues and providing technical Workato product expertise.
Educate various operations teams on the business value of automation and contribute to team development through coaching.
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. It fosters a flexible, trust-oriented culture empowering ownership and balances productivity with self-care, offering a vibrant work environment and benefits.
Manage a portfolio of Mid Market and enterprise customers in the EMEA region, partnering with them to establish clear business goals and execute success plans.
Build strong customer relationships and serve as a Wrike subject matter expert, providing guidance on work management and ensuring customers receive maximum value from the platform.
Collaborate with internal teams such as Sales, Professional Services, and Product to monitor key account metrics, identify growth opportunities, and manage churn avoidance.
Wrike provides a powerful work management platform designed to help teams collaborate, create, and increase productivity by centralizing all work into a single place. The company fosters a culture of innovation, collaboration, and customer focus, with a globally distributed team that values being smart, dedicated, and approachable.
Act as a liaison and cultivate exceptional experiences through high-value, consultative engagements with Higher Education customers using Parchment.
Manage a book of 200-250 accounts, assisting with renewals, expansions, cross-selling, and overseeing the commercial motion including quoting and closing contracts.
Demonstrate mastery of Parchment products, work cross-functionally, meet revenue and satisfaction goals, and occasionally travel for meetings and conferences.
Instructure creates intuitive products to simplify learning and personal development, facilitate relationships, and inspire people in their education and careers. The company has a culture rooted in inclusivity and support, offering flexible work arrangements and competitive benefits.