Own relationships for Enterprise accounts across banks, credit unions, and fintech customers.
Develop in-depth understanding of the fraud domain and SentiLink products, handling onboarding and regular customer meetings.
Take a consultative approach to understand fraud situations and propose solutions, establishing business goals and plans.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Backed by world-class investors including Craft Ventures and Andreessen Horowitz, the company has earned recognition from Forbes Fintech 50 and other major outlets.
Own the Customer Success Plan for every assigned account, tied to business objectives, and quarterback execution across Delivery, Operations, Technology, and Product.
Surface account risk before the customer does and own the Path to Green plan for every at-risk account with named owners and measurable outcomes.
Identify multi-product and cross-sell opportunities, partner with Sales for clean handoffs, and maintain current commercial architecture for each account.
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.
Lead, coach, and scale a growing team of Mid-Market CSMs across onboarding, adoption, and renewals.
Drive strong portfolio outcomes and oversee renewals end-to-end with proactive forecasting.
Partner with Director of CS to design onboarding frameworks, adoption playbooks, and escalation paths.
Spellbook is an AI copilot for transactional lawyers that helps legal teams draft and negotiate contracts up to 10x faster. With over 4,000 law firms using it and $80M in funding, they foster a human-first, low-ego culture.