Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.
Partner with Customer Success Managers to drive product adoption and value realisation for Unit4 Financials customers.
Use deep knowledge of Unit4 Financials to identify adoption gaps, optimisation opportunities, and best practices.
Act as a trusted adviser on financial process optimisation, reporting, and digital transformation.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organisations. They are an agile, fast-growing company with over 40 years of heritage, focused on improving how people work.
Lead and coach the CSM team through 1:1s, onboarding, feedback, and capacity planning.
Drive upsell performance by coaching CSMs on framework and service opportunities within their books.
Manage your own customer portfolio end to end while keeping coaching grounded in daily work.
We automate security compliance for European companies, helping them get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. We're a 100% remote high-performing team backed by top VCs and a $12M Series A, focused on ownership and execution.
Manage a portfolio of higher education customers across Spain and France, driving adoption, satisfaction, retention, and long-term success.
Build strong relationships with stakeholders from Deans to instructors and execute account plans aligned with customer goals.
Collaborate with Sales, Product, Marketing, and Solutions teams to identify upsell, cross-sell, and renewal opportunities.
Turnitin is a global education technology company that develops learning integrity solutions used by over 16,000 institutions worldwide. With a remote-first culture and team members in over 35 countries, it fosters a diverse, collaborative environment focused on improving learning outcomes.
Take full commercial ownership of a defined portfolio of existing customers across the France region, acting as a trusted advisor to ensure maximum value from U4F solutions.
Drive renewals, expansions, and long-term growth by identifying upsell and cross-sell opportunities and leading value-based sales engagements.
Build strong senior-level stakeholder relationships and collaborate closely with RevOps, Product, Marketing, and Customer Success to align customer needs with solution positioning.
Unit4 is a fast-growing cloud company that provides adaptive and intuitive ERP software for mid-market people-centric organizations. With over 40 years of heritage, they foster a people-first culture built on trust, autonomy, and inclusivity, supported by a high-performance team.
Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.
Own end-to-end customer journey for enterprise accounts in Argentina, driving adoption and ROI.
Use data-driven insights to lead executive conversations and uncover expansion opportunities.
Mitigate risk early and maintain high portfolio coverage with structured governance.
Simetrik is a B2B platform founded in 2019 that automates financial reconciliations using no-code and generative AI, serving major Latin American clients. It handles two-thirds of regional transactions, operates in over 35 countries, and monitors 200 million records daily, with a dynamic, entrepreneurial culture.
Own your UK book end to end, from handover to onboarding, adoption, and retention.
Run migrations from Klaviyo, Shopify Email, Brevo, and Omnisend onto TextYess.
Build WhatsApp/email campaigns with merchants and close upsell opportunities.
TextYess is an AI-first CRM that turns conversations into revenue, using AI agents to sell, support, and retain customers for B2C brands. They're a lean, Italian-born scale-up with €7M+ raised and a close-knit international team.
Drive customer success across a portfolio of SMB customers, focusing on adoption, engagement, retention, and growth.
Lead customer engagement through direct interactions and scalable programs like webinars and office hours.
Partner with stakeholders and cross-functional teams to resolve challenges and ensure a seamless customer experience.
Onit is a legal technology company that builds AI-powered platforms for enterprise legal management, matter management, spend management, and contract lifecycle processes. The culture is innovative and fast-paced, focused on modernizing legal operations with bold thinkers and builders.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Serve as the primary point of contact for Coupa customers, ensuring value realization and program success.
Develop and execute customer success strategies, including value roadmaps and metrics workshops.
Monitor product adoption, support renewals, and maintain trusted advisor relationships with customers.
Coupa is a cloud-based spend management platform that leverages AI to help businesses maximize efficiency and profitability. The company serves a global network of 10M+ buyers and suppliers, fostering a collaborative, transparent, and inclusive culture.
Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.
Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.
Own client relationships from onboarding through growth for US accounting firms building remote finance teams.
Lead onboarding calls, proactive check-ins, and reviews to turn first impressions into lasting partnerships.
Build playbooks, templates, and workflows to make great service repeatable and spot risks early.
Cloud Accountant Staffing helps US accounting firms and businesses build remote finance teams. The culture emphasizes documented processes, security, collaboration, and long-term professional growth.
Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
Drive product adoption and identify upsell and expansion opportunities.
Act as the voice of the customer internally, resolving issues and conducting business reviews.
Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.
Manage and grow a high-value customer portfolio across EMEA, building long-term partnerships with utilities, regulators, and energy companies.
Drive retention and revenue growth through upsell and cross-sell initiatives, ensuring best-in-class adoption and satisfaction.
Represent Energy Exemplar as a thought leader at EMEA industry events and forums, shaping product innovation as the voice of the customer.
Energy Exemplar provides software for energy modeling and simulation, including PLEXOS, Aurora, and Adapt2, empowering transformative energy decisions. It is a fast-growing global team that values ownership, integrity, innovation, and customer success.
Manage and grow revenue within an established SMB client base through renewals, cross-sells, and upsells.
Build strong customer relationships, conduct quarterly business reviews, and advise on security best practices.
Collaborate with cross-functional teams to resolve issues and drive customer advocacy.
Keeper Security is a fast-growing cybersecurity software company protecting thousands of organizations and millions of people globally. It is a pioneer in zero-knowledge and zero-trust security, recognized for innovation in privileged access management, with a collaborative culture focused on excellence.