Remote Customer service Jobs · Documentation

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  • Provide friendly, solution-focused support to the gaming community via Intercom.
  • Troubleshoot technical issues related to game assists, compatibility, and platform features.
  • Collaborate with the testing team to verify and reproduce user-reported technical issues.

Wand builds game customization and guidance tools to help players have more fun in their favorite PC games. The company is a small, community-first team of passionate gamers dedicated to making gaming accessible to everyone.

$53,500–$104,100/yr

  • Conduct thorough investigations of potentially fraudulent insurance claims, analyzing evidence and documenting findings.
  • Interview claimants, witnesses, and relevant parties to gather accurate information and support case resolutions.
  • Collaborate with claims professionals and vendors to manage complex investigations from review through resolution.

Our partner company specializes in fraud investigation and insurance claim integrity. The organization offers a collaborative remote work environment focused on innovation, accuracy, and customer protection.

  • Conduct high-volume inbound and outbound patient outreach via phone to educate, engage, and enroll eligible patients in care management programs.
  • Accurately document patient interactions and enrollment outcomes in a timely manner, collaborating with care teams for a seamless patient experience.
  • Follow established outreach workflows and compliance requirements while adapting conversations to meet individual patient needs and escalating concerns as needed.

Jaan Health is a leading AI-based care management company serving healthcare providers with its proprietary Phamily platform that enables high-quality proactive care. As an early-stage company, it values a growth mindset, ownership, and collaboration among its smart and humble team.

  • Support client onboarding, dispute processing, and customer communication using CRM and established workflows.
  • Review credit reports, prepare dispute letters, and maintain accurate documentation and records.
  • Provide professional customer service, schedule consultations, and escalate complex issues as needed.

20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer competitive rates, weekly payments, free training, and a supportive community to contractors.

  • Serve as the primary point of contact for customers with utility service inquiries, resolving issues and guiding solutions.
  • Accurately document interactions and collaborate with departments to escalate complex problems.
  • Exceed performance metrics by providing exceptional service while managing multiple computer windows and phone calls simultaneously.

InteLogix is a trusted leader in providing innovative human capital solutions that empower individuals and organizations. The company operates across 19 global centers, serving 23 million people and their families with a focus on health, wealth, and HR services.

  • Provide support and case management for families enrolled in the Exceptional Family Member Program across Army installations.
  • Coordinate services, resources, and referrals to ensure families receive appropriate assistance and guidance.
  • Maintain documentation and collaborate with installation agencies to address unique family needs.

Army Community Service provides support programs for military families across Army installations nationwide. They operate a large, structured agency environment focused on serving Exceptional Family Member Program needs.

$19,650–$44,200/yr
EMEA Unlimited PTO

  • Resolve customer inquiries related to payroll processing, discrepancies, and platform usage across email, chat, and phone.
  • Follow internal workflows and documentation to consistently handle cases and meet service level agreements.
  • Build foundational payroll expertise by learning rules and escalating complex issues to senior team members.

Remote helps businesses recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce operating across six continents with a future-focused, async work culture.

  • Review and investigate vehicle service contract claims to determine coverage and eligibility.
  • Collaborate with repair facilities to evaluate repair needs and authorize covered work.
  • Calculate repair costs, negotiate fair pricing, and maintain clear documentation of claim decisions.

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company fosters a collaborative, results-driven culture with teams across operations, technology, risk, finance, marketing, and sales.

  • Monitor and triage customer support tickets in Pylon, investigating pending/failed transactions and identifying root causes.
  • Guide customers to resources and documentation while creating and maintaining runbooks for team efficiency.
  • Surface patterns and flag recurring issues to improve customer and internal team experiences.

Brale is the infrastructure layer behind programmable money, helping fintechs and platforms launch compliant stablecoin programs. They are a small but growing fintech startup with a hands-on, customer-focused culture.