Obtain PCP referrals for patients enrolling in virtual cardiac rehab through high-volume follow-up via phone, fax, and portals.
Troubleshoot referral delays by navigating office barriers, verifying documentation, and escalating when needed.
Support insurance benefits verification and prior authorization checks as business needs arise.
We redesign heart health from the ground up to help everyone live fuller lives, focusing on older adult cardiovascular disease through telemedicine. Our mission-driven team of clinicians, engineers, and professionals is dedicated to enhancing patient lives.
Follow up with new leads, schedule consultations, and collect borrower information to complete loan applications.
Send documentation requests and review files before submitting for pre-approval.
Manage the Mortgage Advisor's calendar and track lead activity in the CRM.
Better is an AI-native platform rebuilding home finance, having funded over $110B in loans and raised over $1.2B in equity capital. They operate at real scale with a focus on modernizing the mortgage industry.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Own the end-to-end onboarding process for new customers from kickoff to adoption.
Map contractor processes and rebuild them as workflows inside the platform.
Use AI to automate onboarding and support scaling without headcount growth.
They are building an AI operating system for commercial general contractors. The small, seed-stage team has a strong construction background and high ownership culture.
Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
Guide field technicians through troubleshooting and root-cause identification via phone.
Document every technician interaction accurately to ensure clear case handoffs.
LVT provides AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Recognized as one of the fastest-growing companies in intelligent site technology, it is a top-tier growth company with strong leadership and product excellence.
Own the creation, revision, and maintenance of documentation and training materials across support channels.
Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
Write and maintain Zendesk macros and Help Center articles with the accuracy and structure required for AI-assisted resolution.
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.
Provide professional, empathetic phone support to patients and customers throughout the sleep testing process.
Troubleshoot equipment issues and coordinate scheduling for overnight studies with attention to detail.
Document interactions accurately, escalate concerns, and maintain confidentiality per HIPAA requirements.
Beacon Biosignals is transforming precision medicine for the brain with an at-home EEG platform for clinical development and diagnostics. They have nearly 100,000 patients in their Clinico-EEG database and foster a collaborative, patient-focused culture.
Serve as a key connector between product teams, engineers, and end users by triaging requests and resolving issues.
Create and maintain practical training materials, documentation, and self-service resources using SharePoint and GitHub.
Investigate user issues, coordinate technical escalations, and follow each issue through to resolution.
This company provides digital services for federal programs, helping them operate smoothly and efficiently. The team is collaborative, Agile, and remote, with a focus on clear communication and continuous learning.
Monitor people supported and provide support in health, medication, safety, and daily living.
Empower independent decisions and respond to emergency requests with backup staffing.
Troubleshoot technology issues and provide training on remote support systems.
Heritage Christian Services promotes independence and opportunities for growth for people with disabilities. The organization values equity and justice, with a culture focused on dignity and respect.