Provide support to employer, student, and career services users as a Support Specialist Contractor. You will work with the Support Team to provide efficient and effective support and improve the customer experience. You will resolve questions, bugs, feedback, and general inquiries via email and phone, utilizing troubleshooting tools and internal documentation, while maintaining response times and quality of customer support.
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Provide exceptional support for our key recruitment platforms, OmegaRecruit and ICS. Work directly with our admins to troubleshoot issues, provide product guidance, and ensure smooth use of our software, especially during high-demand recruitment seasons. This position offers a unique mix of standard support hours and high-intensity seasonal support periods.
Assisting customers by transferring calls and providing first-level support via email and chat. Addressing inquiries, troubleshooting problems, and guiding users. Maintaining a professional attitude and documenting information. Collaborating with colleagues, tracking interactions, and preparing information for auditing. Updating knowledge bases, converting feedback, escalating unresolved issues, and communicating technical information.
Plays a vital role in our team, providing exceptional patient care and support through telephone and electronic communication. Encompasses both inbound and outbound interactions, requiring a proactive approach to patient engagement, appointment coordination, and follow-up. The ideal candidate will possess excellent communication skills, keen attention to detail, and a strong commitment to assisting others.
This role partners with the support team, spearheading escalations, owning support documentation, handling overflow call volume, training, mentoring, and Slack consulting. This crucial role ensures PAR has a bridge between helpdesk offshore vendors, L2 Support, and both internal and external stakeholders. The shift is 9 AM - 7:30 PM EST, Sunday - Wednesday.