Deliver an exceptional customer experience through one-on-one interactions, collaborate with other departments to resolve issues, and educate customers to become more comfortable using the platform. You’ll actively listen to customers to provide solutions which address their root problems.
Reproduce, analyze, and evaluate requests to resolve or escalate incidents as needed. Monitor product status and involving responsible teams in urgent or critical situations. Collaborate closely with other departments to ensure timely and effective issue resolution. Oversee SLA compliance for request and incident resolution, escalating unresolved cases appropriately. Respond to questions from regional customer support teams about various player issues.
As the Head of Customer Solutions, you are responsible for overseeing a talented team that manages customer implementation, support and enablement. This expansive role oversees a significant portion of the customer’s post-sale journey, including customer renewals. Ideal candidates have direct experience building high performing teams that obsess over improving every part of the customer’s experience with Esper.
As a T1 Support Agent, you will be an integral part of the PartnerStack Customer Success team responsible for assisting customers and their partners in navigating and utilizing PartnerStack to grow their business. You will work in a shared queue providing resolutions and information to end users, investigate and report bugs, and help improve support through quarterly projects. You are resourceful, independent, and have strong communication and customer support skills.
The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns.