Build and lead the Customer Success team, owning support and leading Wildfire Response Specialists during active fire events.
Design 24/7 coverage, on-call rotation, and escalation paths to deliver fast, calm customer help at any hour.
Partner with Engineering, Field Service, and Product to resolve issues and turn customer feedback into product improvements.
Frontline builds wildfire defense systems combining exterior sprinklers and connected software to protect homes from ember ignition. Founded in 2017, the mission-driven company was named a TIME Best Invention 2025.
Stand up the support desk with ticket intake, triage, severity tiers, and SLA framework.
Build remote diagnostics on Cortex telemetry and coordinate field service with third-party technicians.
Own fleet uptime, MTTR, and customer enablement, hiring and leading the first support and field engineers.
We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. We are a Series B robotics company with a deployed fleet growing from around 50 cells to several hundred, and we foster a collaborative, high-ownership culture.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Handle customer inquiries and complaints across email, live chat, and social media to ensure timely, professional resolution.
Take ownership of complex and escalated cases, collaborating with relevant teams and communicating clearly throughout.
Support high-value players, track SLA risks, and contribute to continuous improvement efforts.
The company operates in the social gaming and iGaming space, delivering player support in a fast-paced international environment. Its culture is collaborative and high-performing, emphasizing ownership, transparency, initiative, and continuous improvement.
Coordinate technical support operations and route support tickets across the Technical Assistance Center to ensure timely resolution.
Prioritize and schedule work for TAC engineers based on client impact, urgency, and SLA requirements.
Maintain closed-loop client communication, monitor escalations, and track service data in ConnectWise.
ADNET, a New Charter Company, delivers best-in-class IT solutions and technical support services to small and medium-sized businesses across North America. The company invests in employee growth and fosters an inclusive, collaborative culture where every team member contributes to collective success.