As a Support Specialist, you will be responsible for handling diverse inquiries within our centralized support system. This role may be positioned within one of three tiers based on your skills and competencies: managing basic inquiries and triaging tickets to managing escalations and cross-functional collaboration. You will work closely with clients, employees, and internal teams to ensure queries are resolved efficiently.

You'll develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release, use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues, and answer chats, emails and phone calls throughout the day, to provide responsive live support.

Provide escalated support to customers with complex inquiries or issues regarding Home Sleep Test purchases, Durable Medical Equipment (DME), and Sleep Doctor products and services. Collaborate with Tier 3 team for in-depth analysis and resolutions, with a focus on DME matters. You will become an expert in all internal and partner software platforms and non-standard processes.

We are looking for someone who is a servant leader with excellent customer service skills to build the best experience for onboarding Corporate, Non-Profit, and Trust accounts. Responsibilities include helping customers complete ID verification, reviewing documentation, and communicating with clients to obtain additional information. The role also involves coordinating with the custodian and internal teams to improve the onboarding process.

As a Customer Support Associate, provide technical support for our accounting, commissions, and reporting platform. Assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers, representing the company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities via chat and email through Zendesk. This role is fully remote and will work east coast hours.

Assist an apparel partner from New York by communicating with their customers, artists, and fulfillers via email or live chat using Zendesk. Provide order status updates, help customers with exchanges and damaged items, and address pre-sale and transaction inquiries. Offer support in editing orders, and work rotating shifts from the comfort of your home in Romania.