Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Act as key point of contact for resolving HR, IT, finance, and benefits-related queries across multiple regions and stakeholders.
Provide hands-on ticketing support and subject matter expertise for employee lifecycle and service requests.
Ensure smooth end-to-end resolution through collaboration with internal teams and external vendors.
We are a partner company managing global customer and employee support operations within a fast-paced, remote-first environment. We are a collaborative team focused on data integrity, process compliance, and timely resolution across global time zones.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.
Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.
Handle dispute intake and resolution processes including pre-arbitration and arbitration cases and ACH disputes.
Work with partners and internal teams to assess dispute validity and manage high-volume caseloads.
Document risk decisions and identify process improvements for scalability and efficiency.
Mercury is a fintech company building a banking stack for startups to simplify their financial lives. They value diversity and belonging and are an equal opportunity employer, fostering a highly motivated and self-starting culture.
Act as Subject Matter Expert for day-to-day operations, handling Level 1 IT/HR Helpdesk queries and triaging tickets using Zoho, Zendesk, or ServiceNow.
Maintain employee records, process HR lifecycle changes, and coordinate with internal teams and external vendors to support HR, IT, Finance, and benefits queries.
Assist with audits, payroll preparation, policy compliance, and continuous improvement of HR processes while working Wednesday to Sunday.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly without establishing local entities. The company has remote-first teams worldwide and fosters an innovative and inclusive culture where every contribution is valued.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.