Lead Tier 3 escalation management, resolving complex technical issues, integration failures, and API problems with speed and accuracy.
Develop and manage technical subject matter experts across the product, ensuring deep specialized coverage for the platform.
Own technical support for Enterprise customers, prioritizing high-stakes issues and maintaining best-in-class SLAs.
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, the company has grown from a single shop's vision to an industry-leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Design and implement end-to-end integrations within Oracle Field Service Cloud.
Develop custom plug-ins and collaborate with cross-functional teams for scalable solutions.
Provide technical leadership and integrate Oracle Field Service Cloud with ERP and HCM Cloud systems.
Apex IT is a global consulting firm delivering award-winning Salesforce and Oracle solutions to transform customer, employee, and student experiences. With headquarters in the US and a strong presence in India, we are a remote company with top talent, offering a flexible work-life balance and continuous growth opportunities.
Serve as the firm's top architecture authority across both services and product, owning data, AI, and integration foundations.
Provide technical mentorship, establish practice standards, and partner with sales on pre-sales credibility and technical storytelling.
Deliver hands-on, billable leadership in architecture, ensuring solution integrity across client engagements and product features.
Hunley is a rapidly growing Salesforce Summit Partner headquartered in Davidson, NC, with a fully remote team working from all corners of the country. We move quickly, collaborate deeply, and keep our clients at the center of everything we do, and we’re proud to be known as a place where people genuinely enjoy working.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.