Lead customer implementations end-to-end from kickoff through activation, coordinating internal and customer resources against one plan.
Serve as the primary customer point of contact, tracking milestones, dependencies, risks, and ensuring on-time go-live.
Build repeatable implementation processes and support the automation-first operating model as it scales.
Constructor is an AI-powered ecommerce search and discovery platform built with in-house transformers and LLMs. Since 2019, its large engineering team powers 1B+ daily queries for major retailers and values empathy, openness, and continuous improvement.
Configure and integrate AutoFi products for dealer partner launches, translating requirements into launch-ready technical solutions.
Manage 13-20 concurrent implementations, collaborating with onboarding specialists, stakeholders, and vendors to meet deadlines.
Troubleshoot configuration and integration issues using APIs, JSON, XML, HTML, CSS, and testing tools while maintaining quality standards.
AutoFi provides digital commerce technology for automotive sales and finance, processing $4B in funded loans annually. The diverse team spans the U.S. and Canada, backed by major investors and driven by an empathetic, gritty, curious, and humble culture.
Own every school's implementation from signed contract to go-live, coordinating with business offices and IT teams.
Configure Meadow for each school, train their team, and keep projects moving by clearing blockers and managing status.
Land launches that earn strong CSAT scores and hand schools to Customer Success set up for growth.
Meadow is a modern payments platform for higher education that simplifies the entire student financial experience. They are a highly ambitious, talented team transforming the $600 billion higher education payments industry in the United States.
Lead and mentor Implementation Specialists and Senior Consultants delivering complex technical onboarding and integrations.
Own escalations, resolve technical blockers, and drive root-cause fixes with Support, Product, and R&D.
Run delivery, forecast capacity, and build playbooks and AI-enabled automation to scale customer outcomes.
ChartHop is an AI-powered people platform helping organizations plan, operate, and make confident decisions about their workforce. It serves mid-market and enterprise B2B SaaS customers and is focused on scaling delivery through AI-enabled automation and metric-driven processes.
Lead end-to-end software implementations from kickoff to launch, owning execution and client-facing calls.
Configure and optimize Brilliant's software, automations, and integrations while testing and troubleshooting setups.
Coordinate with Sales, Account Management, Product, Engineering, and Design for on-time, high-quality launches.
Brilliant is a branded products and corporate gifting company that curates, produces, and distributes custom merchandise for brands. The company blends creativity, technology, and in-house fulfillment to serve clients in 180+ countries.
Own the full onboarding lifecycle from requirements gathering to post-launch review.
Manage data imports, integrations, and configurations to align systems with customer needs.
Collaborate with product, engineering, and support teams to troubleshoot and optimize implementation processes.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. Its Campus Kaizen unit provides case management software for K-12 and higher education institutions.
Lead aligned program teams to deliver successful customer implementations on time with quality.
Own and leverage project plans to communicate status, issues, and risks to stakeholders.
Partner with cross-functional teams to drive technical analysis, development, and implementation.
Federato is an AI-native platform bringing agentic AI to the insurance policy lifecycle. The company has raised $180 million, including a $100 million Series D from Goldman Sachs, and is growing fast globally.
Own customer implementations end to end, from discovery and solution design to deployment, acting as the single point of contact for communication, expectations, and escalations.
Lead technical conversations with customer stakeholders and educate teams on platform features and use cases, while identifying upsell opportunities alongside Sales.
Measure impact through time to value, customer satisfaction, and product utilization, and bring customer feedback to Product and Engineering.
Ketch is a modern privacy management software that helps enterprises keep data clean, permissioned, and AI-ready. It is a 70-person, Series B company backed by top-tier investors, with a close-knit team that values passion, growth, grit, collaboration, and integrity.
Lead and project manage integration workstreams for customer implementations.
Build and deploy reusable, well-documented integrations while partnering with Platform Engineering.
Engage directly with customers and vendors to scope, build, and troubleshoot integrations.
Ridgeline is the first front-to-back system of record for investment managers, powered by a single real-time data set and embedded AI. Founded by Dave Duffield and recognized as a Best Workplace for Innovators, the company is headquartered in Lake Tahoe with offices across the US.
Guide new and existing restaurant brands through their most transformative points to leverage Olo's products and services.
Provide advanced technical troubleshooting, customer training, and cross-functional collaboration to ensure seamless implementations.
Act as a point of escalation and drive improvements to implementation velocity and customer experience.
Olo is a leading SaaS platform that accelerates digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. The company processes millions of orders daily and is trusted by over 800 restaurant brands and 400+ integration partners, fostering a remote-first culture.
Own the end-to-end implementation lifecycle for new clients, from configuration and training through go-live.
Deliver Guided and Premium implementation services across ClearGov's Budgeting Suite, including paid training and workshops.
Drive adoption, manage client expectations, and collaborate cross-functionally to ensure long-term partnership value.
ClearGov builds a modern financial operating platform for US local governments and school districts, helping them plan, budget, report, and communicate finances. Trusted by more than 2,000 public sector organizations, ClearGov offers a collaborative, high-performing, and remote-friendly culture.
Manage the onboarding and implementation of Catholic customers, ensuring successful adoption of the Pushpay product suite.
Coordinate with product, service delivery, and customer success teams to execute implementations and build account strategies.
Analyze account metrics, demonstrate ROI, and recommend process changes to optimize customer retention and satisfaction.
Pushpay helps organizations and communities come together and stay connected through a suite of mobile apps, management software, and giving technology. With 550 teammates supporting over 10,000 customers and processing over $15 billion in charitable giving, they are a fast-growing company recognized as a best place to work.
Lead the overall implementation function for new and existing clients, including system conversions and internal onboarding.
Manage project managers and analysts to ensure timely, high-quality software implementations and client satisfaction.
Align business and IT roadmaps, support sales with proposals, and drive process improvement projects.
EnableComp delivers specialty revenue cycle management for healthcare organizations via the E360 RCM automation platform. It's a multi-year Top Workplaces winner, Black Book's #1 Specialty RCM provider in 2024, and an 11-time Inc. 5000 honoree.
Own the punchout lifecycle from vendor credentials to configuration and testing.
Act as a Tier-2 technical resource to triage and resolve complex integration issues.
Use Python and documentation to implement cXML punchout configurations.
Procurify is an agentic procurement platform helping mid-market organizations control spend, trusted for over $100B in managed spend. The remote-first team values a builder culture with no egos and high collaboration.
Lead technical implementation of Intuitive's digital solutions across hospital systems, acting as a trusted advisor for regional IDNs and hospitals.
Drive digital activation excellence by engaging with technical review boards, delivering clear technical presentations, and ensuring smooth go-live.
Support post-go-live adoption and relay field learnings to leadership to influence the product roadmap.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human, with a challenging but deeply meaningful work culture.
Lead multiple client implementations of the Force platform from kickoff to first patient live.
Own project plans, timelines, and cross-functional coordination with internal teams.
Deliver engaging training sessions to surgeons, clinicians, and admin staff.
We provide a remote therapeutic care platform that extends clinicians' reach and engages patients from surgery scheduling to recovery. Backed by 70+ leading healthcare centers and 145 studies, we serve 700,000 patients and prioritize team well-being with a remote-friendly, flexible culture.
Own end-to-end client onboarding projects from close of sale through launch, managing timelines and deliverables.
Lead client-facing meetings and drive accountability across internal and external stakeholders.
Coordinate technical integrations (SFTP/API) and maintain project records in Salesforce and SharePoint.
Drips is the pioneer of Conversational Outreach, providing human-like two-way texting and voicemail solutions that help enterprise organizations reach, qualify, and convert consumers at scale. They serve healthcare, insurance, education, financial services, and consumer brands with a remote-first, low-ego culture and a small, high-trust implementations team.
Lead setup and configuration of new DayCheck accounts, coordinating across teams to ensure smooth merchant and employee experiences.
Validate account setups through tip flow checks and pre-launch QA, then train merchants and internal teams on DayCheck workflows.
Manage new merchant launches, handle escalated support cases, and collaborate with global teams to improve product and implementation processes.
SpotOn provides restaurant technology including point-of-sale systems and AI-powered profit tools to help independent restaurants compete and win. The company is recognized as a top-rated POS provider and has received awards such as Great Places to Work and Built In's Best Workplaces.
Lead multiple concurrent Smartsheet implementations across client industries, ensuring customers gain maximum value from the platform.
Collaborate with customer stakeholders to manage timelines, scope, and change requests while designing and building Smartsheet solutions.
Serve as an advisor on best practices and platform capabilities, identifying expansion opportunities and meeting KPI targets.
Smartsheet is a platform that helps teams manage work and scale solutions, now combining human teams with AI agents to automate tasks and uncover insights. The company fosters an environment where ideas are heard, contributions have real impact, and diverse perspectives are welcomed.
Manage enterprise implementations from kickoff through their lifecycle.
Train customers to configure TrustArc and adopt AI-powered Arc Intelligence features.
Act as trusted advisor, drive adoption, flag renewal risks, and connect integrations.
TrustArc is the leader in data privacy, automating end-to-end privacy management for global organizations. The company has a global team across the Americas, Europe, and Asia, and fosters a culture focused on work-life balance, flexibility, and continuous learning.