As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage, while providing phone support and responding to alerts.

Play a key role in ensuring the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues. Deliver exceptional customer service while gaining valuable experience in cloud computing and Azure. Monitor, analyze, and resolve incidents for customer infrastructure running in Azure, triage telemetry alerts, install and administer systems, and communicate solutions to clients.

As a Technical Account Manager, you will demonstrate your deep technical expertise and customer-facing skills to develop and execute the team’s organizational strategy, interface across multiple departments, and build deep, technical relationships with strategic customers. You will work closely with clients to operationalize their solutions from Proof of Concept to “Steady State”.

Oversee IT operations, ensuring the security, compliance, and efficiency of Flywheel’s internal technology infrastructure by managing software procurement, IT security, workstation updates, employee onboarding/offboarding processes, and IT support services.

This broad role involves investigating and resolving technical questions related to the functioning of Binance's ecosystem, including cooperation with Customer Support and Dev/Infra teams. Responsibilities include providing technical support, analyzing service ticket data, and continuous improvement in service quality.

The company is looking for an IT Systems Engineer to help maintain, support, and enhance their IT infrastructure, assisting with system administration, troubleshooting technical issues, and supporting various IT projects; the ideal candidate will be detail-oriented and eager to learn in a fast-paced environment.

As a Senior Systems Engineer, you are responsible for working closely with business stakeholders across the company as well as other IT team members to continuously improve technology and internal processes. Responsibilities include researching solutions, interfacing with vendors, evaluating software and/or hardware, automating processes through configuration of software and/or scripting, and proactively maintaining environments.