Provide L1/L2 technical support in a multi-location, remote work environment with the expertise to navigate a range of technological environments. Maintaining the various computer systems owned or operated by the company. Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications. Providing remote support through use of the telephone, Microsoft Teams, or remote access.
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Lead engineering strategy and execution, overseeing multiple development teams and products, including Introzy, a Partnership Relationship Management platform. This role seeks an experienced technology executive with a background in enterprise software, multi-product management, and potentially AI. Key responsibilities include team management, platform integration, product partnership, and driving innovation.
As an Associate Help Desk Support Specialist, be the first point of contact for resolving technical issues, managing user access, and setting up hardware and software. Support employee onboarding, maintain support documentation, and help ensure smooth day-to-day operations. This is a great role for someone eager to learn and deliver excellent service in a fast-paced environment.
The Systems Engineer (T2) manages customer server environments and their infrastructure. This technical role acts as a point of escalation for the Tier 1 support team, responsible for entry level automation, issue prevention and on-site customer support. Responsibilities include troubleshooting, resolving issues, configuring server environments, providing onsite support, and coaching Tier 1 System Engineers.