This role serves as the senior manager responsible for comprehensive helpdesk operations supporting the Electronic Contract Writing Module (ECWM) and related DoD contracting systems. The manager ensures seamless delivery of technical support services to DoD contracting professionals, program managers, and system administrators while maintaining high service level standards and continuous improvement initiatives.
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The Implementation Specialist is a key position to support Raptor Technologies’ continued growth by project managing successful implementations for clients. You will meet with customers, configure software modules, and manage routine implementations. Strong knowledge of software and project management skills are needed.