Remote Information technology Jobs · Software

• Serve as a primary escalation point for complex support issues.
• Troubleshoot and resolve advanced hardware, software, application, and network-related issues.
• Document solutions and create internal knowledge base articles to support team learning and self-service.

Responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Performs troubleshooting for highly complex hardware, software and system problems for multiple device types. Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.

As an Associate Help Desk Support Specialist, you’ll be the first point of contact for resolving technical issues, managing user access, and setting up hardware and software. You’ll support employee onboarding, maintain support documentation, and help ensure smooth day-to-day operations. This is a great role for someone eager to learn and deliver excellent service in a fast-paced environment.

The NOC Specialist will work to drive excellent station uptime, including remote troubleshooting and vendor management for commissioning and maintenance workstreams that support our charging network. This role is responsible for managing and maintaining our network of electric vehicle charging stations, as well as the contractor network that services and installs them.

Providing Level 1 technical support (verbal and written) for the Company’s software products (IAMQC, MSDRx) and related applications to both external and internal customers is the responsibility of the Technical Support Informatics Software Specialist. Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams, and managing and tracking customer complaints are also part of this role.