The Systems Engineer (T2) manages customer server environments and their infrastructure. This technical role acts as a point of escalation for the Tier 1 support team, responsible for entry level automation, issue prevention and on-site customer support. Responsibilities include troubleshooting, resolving issues, configuring server environments, providing onsite support, and coaching Tier 1 System Engineers.
Job listings
This IT Support Technician will provide primary technical support to both onsite and remote users. The position will be responsible for resolving issues related to hardware, software and networking services in person, via telephone, or electronically. This role is responsible for answering questions, researching solutions and providing technology training. The position will also be responsible for setting up computers and work on minor repairs to IT equipment.