The B2C Recovery Manager is responsible for managing supervisors and teams of associates to ensure that all departmental goals are reached daily. This role involves being the resource person on all matters related to account receivables and collections, consistently monitoring the department to identify areas for improvement in efficiency and performance. The position requires strong stakeholder management and problem-solving skills.
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The Supervisor oversees a team of Motor Vehicle Accident Revenue Specialists and serves as the internal escalation point for claim processing resolution. This position handles patient health information, maintaining extreme privacy and security. Daily supervision involves resolving roadblocks in claims, disseminating priority tasks, preparing performance evaluations, and analyzing claim payments.