Assist Support leaders with research, documentation, and preparation for meetings, initiatives, and reviews
Support backlog grooming, initiative tracking, and follow-ups for cross-functional projects
Help document processes, workflows, and improvement opportunities across the support organization
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees through competitive pay, a generous bonus structure, great healthcare, and a comprehensive wellness program.
Recruit, hire, and train high-performing technical support teams across global locations.
Oversee support delivery for one or more product suites, ensuring contractual coverage.
Foster a culture of inclusion, growth, and accountability within the team.
Granicus provides technology that transforms the Govtech industry by connecting governments and constituents. They have served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers, empowering stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.
Manage regional field-based business reporting directly to the Head of Operational CS; manage a team of Area Service Managers to achieve all agreed business objectives and goals.
Implement and deliver a Customer Service strategy that aligns to financial and customer service expectations and objectives.
Be a key driver in delivering the best levels of customer service; manage multiple teams in the delivery of customer service targets and objectives.
Jungheinrich is a top company in the material handling equipment and Intralogistics sectors, offering logistics services. They employ over 14,500 employees, with a strong network of sales consultants and mobile service engineers, providing quality consulting and comprehensive service ensuring customer's peace of mind.