Provide front line phone support for customers, field engineers, and sales professionals, resolving Tier 1 issues.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Accurately document reported complaints within CRM database and drive key metrics to support corporate goals.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for the da Vinci surgical system and Ion. The company is a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Lead technical implementation of Intuitive's digital solutions across hospital systems, acting as a trusted advisor for regional IDNs and hospitals.
Drive digital activation excellence by engaging with technical review boards, delivering clear technical presentations, and ensuring smooth go-live.
Support post-go-live adoption and relay field learnings to leadership to influence the product roadmap.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, creating technologies like the da Vinci surgical system. They are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human, with a challenging but deeply meaningful work culture.
Lead major incident resolution efforts and own the most critical customer cases end-to-end.
Serve as a subject matter expert for medical imaging products, providing advanced guidance to peers and mentoring junior engineers.
Provide 24/7 on-call support for down-site situations and act as technical liaison to development.
Fujifilm Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, as well as non-destructive testing solutions. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the group purpose of 'giving our world more smiles,' offering a dynamic and flexible work environment.
Provide expert clinical and technical support to physicians and hospital staff on da Vinci systems during surgeries.
Partner with sales team to ensure safe product adoption and coordinate education for optimal system use.
Lead operational support including new site start-ups and collaboration with hospital leadership.
Intuitive is a global leader in robotic-assisted surgery, known for the da Vinci system. With nearly 30 years of innovation, it fosters a collaborative culture among engineers and clinicians to improve patient outcomes.
Independently assess system health, performance, and reliability of deployed safety technology
Develop and coordinate remediation plans with internal teams and external partners
Serve as a technical advisor to customers, translating technical findings into actionable recommendations
Canopy provides safety technology solutions for healthcare environments, focusing on system reliability and worker safety. The company values diversity and inclusion, with a collaborative culture aimed at positively impacting healthcare workers.
Own first response across support channels, triaging and resolving straightforward issues per SOPs.
Escalate complex tickets to CS, Engineering, Deployment, or Product with clear documentation.
Monitor device status, validate installs, and route source trigger events for round-the-clock coverage.
Teton builds a real-time, multimodal AI platform that creates a digital twin of the patient and care environment, automating documentation and streamlining healthcare workflows. It is a growing, hands-on team of hard-working, learning-focused people who value ownership and entrepreneurship.
Provide world-class customer support for complex technical queries and complaints on cloud-based healthcare solutions.
Facilitate resolution of complex technical issues through log analysis, research, and problem recreation while documenting thoroughly.
Mentor less experienced team members on troubleshooting SaaS products and customer support best practices.
PointClickCare is a founder-led, privately held health tech company that provides cloud-based software to help long-term and post-acute care providers deliver exceptional care. With a platform serving over 30,000 provider organizations and recognized by Forbes as a top private cloud company, it offers flexibility, growth opportunities, and a culture focused on innovation and meaningful work.
Manage the complex sales process of da Vinci Surgical Systems into new and existing hospitals.
Build advocacy teams and relationships with surgeons and hospital leadership to drive adoption.
Achieve quarterly sales targets, resolve contract issues, and coordinate installation.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, with technologies like da Vinci and Ion transforming patient care. They are a nearly 30-year-old team of engineers, clinicians, and innovators focused on making surgery smarter, safer, and more human.
Install, maintain, troubleshoot, and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC).
Build customer relationships, manage expectations, and provide system-level training.
Ensure compliance with quality and safety standards and document work daily.
Waters Corporation is a global leader in life sciences and diagnostics, providing analytical technologies and services. With approximately 16,000 employees, it fosters an innovative culture that turns scientific challenges into breakthroughs.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Act as a strategic clinical advisor to internal teams and key customers, driving best practices and advanced education.
Lead priority customer engagements and provide escalated clinical and technical consultation.
Partner with sales leadership to educate teams and support economic value discussions with evidence-based data.
Solventum enables better, smarter, safer healthcare to improve lives through innovations at the intersection of health, material and data science. With over 20,000 employees worldwide and operations in 38 countries, the company values empathy and continuous innovation.
Serve as senior escalation point for complex multi-system issues in reporting, HL7, speech recognition, and PACS.
Own high-visibility incidents, coordinate with Engineering on call, and deliver post-incident reviews and RCAs.
Improve team efficiency via runbooks, Zendesk workflows, automation, and mentoring.
Rad AI is transforming healthcare with AI-driven solutions for radiology, founded by a radiologist to reduce burnout and improve patient care. The company has raised over $140M and is recognized as one of the fastest-growing healthcare AI companies.