Drives the execution of strategic underwriting initiatives for General Liability and Umbrella lines of business.
Identifies and prioritizes field-driven process improvements and automation opportunities to support underwriters.
Conducts analyses and gathers stakeholder feedback to inform enhancements in underwriting appetite, guidelines, and system functionality.
Liberty Mutual is an insurance company that provides a wide range of insurance products and services, including property and casualty, life, and health. They are committed to creating a workplace where everyone feels valued and supported.
Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
Dungarvin is dedicated to enhance the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. Dungarvin has services nationwide, and is united by a shared commitment to making a real difference.
Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions.
Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception.
Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams.
SecureSpace Management is seeking a talented, hungry, and eager Customer Assurance Manager that enjoys a fast pace and diverse workload in a dynamic environment. The company is committed to providing equal employment opportunities to all employees and applicants.
Oversee and manage performance and service quality to guarantee customer satisfaction
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Relay important information in the form of timely and accurate reports
Sutherland provides market-leading technology and business process excellence to iconic brands worldwide. They have created over 200 unique inventions across AI and other critical technologies, driving digital transformation and optimizing critical business operations.
Own the execution of clinician chart audits and watchlist tracking.
Investigate clinical incidents, chart audits, and collaborate on root cause documentation.
Track quality, safety, and clinician performance metrics using manual and automated tools.
Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. They offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Responsible for planning and executing quality and oversight activities to ensure operational compliance.
Responsible for internal and external case audits for Capital and our delegated UM vendors.
Responsible for educating staff on findings, and the audit tool ensuring a consistent approach.
Capital Blue Cross promises to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”
Assess the quality of the performance of our end user Service Desk.
Monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures.
Assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for the overall program to enhance the customer experience.
AMERICAN SYSTEMS is dedicated to innovation and customer success. They offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Perform in-depth quality audits on customer support calls and email cases.
Ensure accuracy of information and professionalism in customer interactions.
Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.
Leads technical underwriting disciplines for Commercial Lines.
Coaches, trains and mentors internal and external stakeholders on underwriting and related product guidelines, standards and other technical underwriting disciplines.
Analyzes book of business performance and trends and recommends adjustments and responses; reviews changes and compliance requirements and ensures conformance.
Encova Insurance delivers unrivaled service to their customers. Their associates are the heart of their business, contributing to an exceptional culture that fosters professional and personal growth through a collaborative team structure.
Lead a team of CareDriver Support Team Leads to achieve department goals.
Track quality assurance and provide feedback to improve team performance.
Identify trends in customer issues and recommend improvements to leadership.
HopSkipDrive is a technology company focused on solving complex transportation challenges with a focus on safety and equity. Founded by three moms, they have facilitated over five million rides and continue to expand rapidly, recognized on the Inc. 5000 list multiple times.
Leads a team of underwriters to achieve profit and growth goals.
Develops strong agency partnerships and ensures quality underwriting decisions.
Manages profitability in compliance with company policies and procedures.
Liberty Mutual is an insurance company that focuses on providing a variety of insurance products and services. At Liberty Mutual, they aim to cultivate an inclusive environment where employees feel valued, supported, and empowered to excel.
Answer coverage inquiries, process policy changes, and ensure members receive personalized, professional service.
Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions.
Build trust and connections by providing valuable insights into insurance products and services.
OTIP Group of Companies believes that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization. They deliver meaningful benefits support and service.
Investigates new claims and gathers information regarding injuries or loss.
Manages an inventory of property/casualty and disability claims, and negotiates settlements within prescribed limits.
Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They offer comprehensive benefits, workplace flexibility, and professional development opportunities, fostering an inclusive culture where employees can thrive and make a meaningful impact.
Build and scale the metric layer; Develop and maintain dbt models; Contribute to semantic layer definitions.
Implement analytical logic (root cause analysis & metric insights); Build root cause analysis workflows; Implement baseline comparisons.
Translate business questions into scalable analytical patterns; Enable metric consumption across tools; Support metric usage in different BI or analytical tools.
Mercury Insurance has been helping people reduce risk and overcome unexpected events for more than 60 years. We are a team that embraces the strengths and values of each team member, believing in diverse perspectives to serve customers from all walks of life.
Assist with day-to-day office operations and documentation management
Maintain clear, professional communication with clients, brokers, insurers, and internal teams
Ensure all administrative activity meets quality standards and regulatory requirements
They partner with forward-thinking UK and Australian brokerages to place skilled South African professionals into remote, high-impact roles. Their approach is structured, transparent, and digitally enabled—designed to move quickly without compromising on quality.
Ensure the highest level of quality in customer support interactions and internal processes.
Contribute to improving customer satisfaction, agent performance, and operational efficiency.
Monitor and provide feedback to improve customer and patient satisfaction.
Privia Health is a technology-driven, national physician enablement company. They collaborate with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences.
Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
Perform field inspections, traveling to customers’ homes to conduct on-site inspections and prepare detailed estimates.
Handle virtual claims using imagery and advanced video technology to collaborate with onsite vendors and insureds.
Mercury Insurance has been helping people reduce risk and overcome unexpected events for more than 60 years. They are one team that embraces diverse perspectives to serve customers from all walks of life.
Leads the effort of monitoring, auditing, and analyzing product performance.
Researches and proposes new ways to improve product offerings.
Prepares comprehensive reports, graphs and charts based on research and analyses.
Mercury is dedicated to helping people reduce risk and overcome unexpected events. They are an equal opportunity employer that cares about their people, rewards talented professionals with competitive compensation and benefits, and provide promotional opportunities.
Responsible for ensuring that the Value Hub adheres to regulatory standards, contract requirements, and internal quality benchmarks.
Analyzing compliance data, preparing detailed reports, and working closely with various departments to maintain and improve compliance and quality standards.
Supporting the understanding of local regulatory requirements, completion of local audits, participation in quality committees, and supporting health plan needs and interactions to ensure consistent implementation of contractual obligations.
CommonSpirit Health has more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services. They are committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside their hospitals and out in the community.