Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule
Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows.
Partner with process owners and business leaders to validate observations and formalize management action plans
Review new account applications and transactions for accuracy and potential fraud.
Investigate incidents, conduct in depth analysis, document findings, and prepare detailed reports.
Identify and communicate fraud trends with stakeholders.
Forbright is a nationwide full-service bank and commercial lender helping to build a brighter future for clients and communities. We are a dynamic, high energy, fun, and fast-paced organization with an exciting growth trajectory and a culture of collaboration, inclusion, and flexibility.
Develops and executes a robust control testing program.
Collaborates with business units to remediate control weaknesses.
Delivers regular reports to senior management.
The Bancorp Bank, N.A. is committed to providing individuals and small businesses with unique online banking and lending products and services. They foster a culture of innovation and provide growth opportunities.
Innovate and improve the embedding of change, governance, and risk management processes to ensure they work for Habito.
Support Habito to develop and improve controls that protect customer and business needs now and in the future.
Manage and report on Habito' risk and control environment across both product and operational support domains.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. They offer personal and business bank accounts, savings, investments, and pension options striving to solve problems and change lives through innovative financial solutions.
Handle inbound and outbound customer calls, secure messages, and/or emails in a fast-paced contact center environment.
Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products.
Advise and educate customers on available Forbright's digital tools and resources to improve the user experience.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory and a meaningful mission.
Lead end-to-end implementation projects for Bankjoy digital banking and related products
Manage project timelines, milestones, and deliverables to ensure successful client launches
Coordinate cross-functional teams including Product, Engineering, Operations, and Customer Success
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup that is changing the way community banks and credit unions do business. They provide modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI.
Support regulatory and partner oversight to prepare and respond to information requests from regulators and partner banks.
Automate compliance processes by partnering with internal teams and leveraging AI tools for efficiency.
Support continuous monitoring using SQL, dashboards, and automation tools to detect potential compliance issues.
Tilt provides mobile-first financial products and machine learning-powered credit models. Valued as a next billion-dollar startup, it fosters a culture where every voice is valued and mutual respect is a priority.
Lead and manage the Third Party Findings Management process across key risk impact categories.
Drive the optimization of the Due Diligence and Ongoing Monitoring risk assessment process across regulated and non-regulated Anchorage Digital legal entities.
Lead and manage the TPRM Quality Control process across regulated and non-regulated Anchorage Digital legal entities.
Anchorage Digital is building the world’s most advanced digital asset platform allowing institutions to participate in crypto. The company has over 600 employees and is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa.
Work cross-functionally to ensure smooth partner onboarding.
Own client eligibility file setup, monitoring, and accuracy.
Document client business requirements and liaise with technical teams.
Foodsmart is a leading telenutrition and foodcare solution, supported by a network of Registered Dietitians. Their platform promotes healthier food choices and behavior change, serving 2.2 million members across various health plans and insurers, and values customer focus and teamwork.
Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence.
Review detailed monitoring of payments transactional activities to detect and prevent payments risks.
Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls.
Tebra, formed by the joining of Kareo and PatientPop, serves as the digital backbone for practice well-being. They aim to unlock better healthcare by helping independent practices bring modernized care to patients, supporting over 100,000 providers.
Examine, audit, and verify pre- and post-close loan files for Quality Assurance, First Line of Defense, and HMDA requirements.
Identify, report, and monitor exceptions while partnering with Mortgage Production and Operations to resolve issues.
Review cancelled and denied loan files to ensure accurate submissions and HMDA compliance.
Banner Bank is a financial institution with a history spanning over 135 years, focusing on helping businesses and individuals achieve their goals. With over $16 billion in assets and numerous branch locations in multiple states, they emphasize financial strength, employee volunteerism, and community support.
Serve as a critical liaison between customers and the Bank by ensuring timely, compliant, and customer-focused resolution of complaints and service concerns across multiple channels.
Conduct thorough investigations by gathering information from internal systems, management, frontline teams, and customers.
Track, categorize, and analyze complaint data to identify patterns and emerging risks, and coordinate with Digital Banking and enterprise teams to implement corrective actions when needed.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for its clients and communities. The company is dynamic, high energy, and fast-paced, with a culture of collaboration, inclusion, flexibility, and recognition.
Review analytical data for release, stability, and in-process testing.
Oversight of laboratories including investigations for out of specification, out of trend, deviations, and/or anomalous results.
Follow up with the contract laboratories to correct any deficiencies/omissions in the provided test packages.
BridgeBio pioneers a “moneyball for biotech” approach. They pool projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation and build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines.
Coach and support a team of up to 7 Team Managers.
Make critical, real-time operational decisions.
Take full ownership of your operation's performance.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!
Design and build automated monitoring solutions and reusable frameworks.
Explore advanced techniques, such as AI, to enhance testing and improve efficiency.
Bring data-driven insight to how Monzo manages risk and controls.
Monzo is on a mission to make money work for everyone, waving goodbye to complicated traditional banking. They have grown a lot in the last 10 years in the UK, offering personal and business bank accounts, joint accounts, and more, aiming to solve problems and change lives.
Handle basic operations and boarding-related support tickets with urgency and ownership
Dive deep to identify root causes of issues rather than applying surface-level fixes
Serve as a bridge between operations and technical teams to expedite issue resolution
Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience.
Providing second line oversight of issues, actions and controls monitoring as per the Operational Risk Procedures.
Analyzing Operational Risk data such as incidents, external regulation, and risk event scanning to provide insights and identify any trend(s) and/or risk(s).
Supporting the implementation and operation of Monzo’s risk management framework by helping to embed oversight and monitoring.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have grown a lot in the UK, offering personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They aim to solve problems and change lives through financial tools.
Manage all aspects of Commercial Fulfillment processes, Post Closing Functions, Centralized Funding, and collateral perfection, including collateral management activities.
Ensure all processes are designed and executed in a manner that delivers automated integration and quality output for loan boarding and life of loan servicing of account.
Manage two pathways within commercial loan fulfillment, encompassing both internally prepared and attorney-prepared documents.
Fulton Bank is committed to changing lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them.
Prioritize change and identify control weaknesses using tools like RCSAs and controls MI.
Design and automate controls using ERP platforms (e.g. SAP) and data tooling.
Partner with Finance, Tax, Treasury and Engineering teams to design scalable controls.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards, along with options to save, invest and combine pensions.
Develop, implement, and maintain scalable strategies to mitigate financial risks associated with money movement and referral programs.
Build and maintain strong relationships with stakeholders across Banking, Invest, Analytics, Data Science, and Product teams to align risk strategies with company growth.
Define, monitor, and report on daily, weekly, and monthly KPIs; proactively escalate anomalies and drive improvements in loss budgets while balancing customer false-positive rates.
Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents.