Lead quality monitoring initiatives across multi-channel crisis and support services.
Develop and implement performance measurement frameworks and operational audits.
Drive continuous improvement through data analysis and AI-enabled quality solutions.
The company provides behavioral health and crisis support services at scale through national service networks. It is a mission-driven organization with a collaborative culture focused on professional growth and innovation.
Lead quality initiatives, audits, and compliance programs to align with client and regulatory standards.
Analyze performance data and collaborate with cross-functional teams to implement process improvements.
Develop executive reports and tools to drive quality excellence and support operational accuracy.
The partner company operates in the US security and IT sector, focusing on quality and operational excellence. It maintains a dynamic, collaborative culture that values continuous improvement and client satisfaction.
Independently reviews sales transactions and customer files to ensure compliance with quality, regulatory, and risk standards.
Provides evidence-based feedback and coaching to frontline teams to improve performance and understanding of quality expectations.
Collaborates with operational leaders, risk partners, and compliance teams to strengthen quality awareness and risk management practices.
Our partner is a company looking to strengthen operational excellence by reviewing sales transactions and customer files for compliance with quality, regulatory, and risk standards. The organization fosters a culture of accountability, transparency, and continuous improvement, offering a supportive environment focused on professional growth and collaboration.
Serve as an agency expert on P&C, ensuring high-quality decisions.
Proactively seek ways to improve internal processes and results, from selling techniques to closing customers.
Regularly coach and mentor a growing team of agents to achieve quotas, fostering a culture of accountability and results.
We are rewriting the insurance experience from the inside out, bringing clarity and ease to insurance shopping as a tech company behind Savvy, our licensed insurance agency. We are a profitable, fast-growing Series A startup backed by top investors, with a remote-first culture that moves quickly and experiments boldly.
Lead the quality assurance function across the full software development lifecycle, including strategy, organizational design, and technical standards.
Drive an AI-driven technical quality architecture with test data strategy, CI/CD integration, and automation framework philosophy.
Partner with platform and MLE teams to integrate AI/LLM evaluation into the delivery pipeline and establish release quality standards.
Machinify is a healthcare intelligence company that provides an AI-powered platform to health plans, maximizing financial outcomes and reducing costs. Deployed by over 85 health plans and representing over 270 million lives, the company fosters a culture of innovation and transparency.
Define and evolve the centralized quality assurance strategy across customer support channels including email, chat, messaging, and voice.
Analyze QA results, customer interactions, and performance data to identify coaching opportunities and process improvements.
Partner with cross-functional teams to drive operational improvements, enhance customer experience, and shape AI-powered support workflows.
1Password is a cybersecurity company that provides password management and unified access management solutions, trusted by over 180,000 businesses including Fortune 100 leaders. With a culture of collaboration, transparency, and continuous improvement, the company has been recognized on the Forbes Cloud 100 for four years in a row.
Oversee data quality processes, investigate issues, and conduct root cause analysis.
Develop and maintain quality controls, reporting, and AI-assisted workflows.
Build and manage a team of data quality analysts to improve efficiency and accuracy.
ApartmentIQ is a profitable, growth-stage proptech company building AI and data SaaS products for the multifamily housing industry. With over 100 employees spread across the U.S., it has raised $30M+ from top investors and operates with a strict no a**holes policy.
Provide independent support for quality, safety, and compliance initiatives across client assignments and internal programs.
Develop, monitor, and improve program performance metrics, objectives, and targets to enhance operational outcomes.
Plan, lead, and support internal and client audits, assessments, and compliance reviews to evaluate program performance.
Our partner supports critical government missions by strengthening quality, safety, and compliance programs within highly regulated environments. They are a federal contractor seeking experienced professionals to contribute to meaningful work with a culture of safety, accountability, and innovation.
Oversee GCP quality systems and provide QA leadership for global clinical operations including decentralized trials.
Lead investigations, CAPAs, risk assessments, and audits to ensure regulatory compliance.
Review clinical documentation, support vendor qualification, and mentor QA staff.
WEP Clinical partners with biopharmaceutical sponsors to deliver clinical trial services, home health, and market access solutions. With over 15 years of global experience across 150+ countries, the company fosters a collaborative and mission-driven culture.
Design and implement Talkiatry's QA operating model, including selecting and rolling out the first QA platform.
Lead the Quality Training team, overseeing training, knowledge, and change management while owning the quality program end-to-end.
Establish independent QA oversight for BPO and AI agents, moving from manual review to automated, risk-based coverage.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. As the largest dedicated psychiatry practice in the U.S., it has 750+ psychiatrists and 250+ therapists, with a mission-driven team focused on innovation and compassion.
Lead the development and execution of a comprehensive QA strategy for nuclear projects across the full lifecycle.
Oversee supplier qualification, audits, and compliance with NRC regulations and ASME NQA-1 requirements.
Collaborate with cross-functional teams to embed a strong quality culture and support regulatory readiness.
We are focused on advancing clean energy through advanced nuclear development. We offer a collaborative culture centered on innovation, accountability, inclusion, and professional growth, with a growing team.
Perform quality assurance reviews of patient identity management work and provide feedback to improve performance.
Monitor remote team quality results and provide summary reporting to leadership teams.
Collaborate on project procedure testing and review client-specific processes with remote teams.
The company specializes in healthcare data quality and patient identity management services. It fosters a culture of innovation, collaboration, and continuous improvement, with a focus on AI-enabled solutions.
Engage in fully remote patient outreach to identify and address quality gaps, educating patients on preventive care.
Collect quality data from EMR systems, claims, and provider outreach, managing multiple systems for daily work.
Prioritize tasks to meet quality reporting deadlines and communicate performance internally and with customers.
Guidehealth is a data-powered, performance-driven healthcare company focused on making healthcare affordable and improving patient health. As a growing, physician-led organization, we prioritize operational excellence and a collaborative, flexible culture.
Monitor and evaluate telephone and electronic interactions for adverse events, product quality complaints, and medical information requests to ensure compliance with regulatory and client standards.
Identify quality and performance trends and partner with leadership to provide coaching, feedback, and training for continuous improvement.
Compile and report QA metrics, support internal and client audits, and maintain confidentiality of sensitive information.
Inizio Engage is a healthcare services company specializing in medical information, pharmacovigilance, and patient support programs. The company is part of a global organization and is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.
Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and quality standards.
Deliver behavior-based quality insights: Provide actionable feedback on customer interactions to support coaching and improvement.
Leverage AI-assisted tools to uncover patterns and translate insights into operational improvements.
Mercury is a fintech company that provides banking services through partner banks. They are an equal opportunity employer and value diversity and belonging.
Analyse centre performance, identify risks, and provide guidance for improvement.
Collaborate with internal teams and stakeholders to maintain high-quality learning outcomes.
NCFE is an educational awarding organization with over 170 years of experience, dedicated to promoting and advancing learning to create a fairer society. They have a flexible workforce of quality assurance professionals who work to ensure high standards in education and training.
Work closely with the DWP in the Independent Audit & Observation Program, playing a key part in the challenge and calibration process.
Engage with key stakeholders to support clinical policy change and effectively roll out updates to the business.
Drive data-driven MI solutions that promote a culture of continuous improvement and advance service delivery.
Ingeus is a leading human services provider helping people, businesses, and communities thrive through employment, skills, and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.
Define and own the enterprise QA strategy and multi-year quality roadmap across Appspace's product suite.
Build, lead, and scale a globally distributed QA organization spanning manual, automation, and performance testing.
Champion a shift-left quality culture and drive adoption of AI-augmented testing approaches within the development lifecycle.
Appspace creates better work experiences for people everywhere through its multi-product SaaS platform. The company has a global team with a flexible work culture and a focus on building lasting connections.
Lead and manage a team of Technical Claims Handlers, driving top performance and KPI achievement.
Manage claims workflow allocation and capacity planning to ensure high productivity and quality.
Conduct quality assurance checks and coaching to improve team output and maintain robust oversight.
ClaimSorted is a fast-growing startup specializing in claims management. They foster a collaborative culture focused on innovation and customer satisfaction.