Serve as the voice of the company, supporting customers via phone and written communication to resolve their issues quickly and effectively.
Ensure a smooth ordering and shipping process, handling complaints and finding customer-oriented solutions when issues arise.
Collaborate with internal teams to identify errors, analyze root causes, and implement continuous improvement in customer service.
Redcare Pharmacy is Europe's leading online pharmacy, driven by engaged teams and innovation to achieve the vision "Until every human has their health." The company fosters a pleasant and cooperative work environment where every employee contributes to this mission.
Assist customers by phone, email, and text with questions and service needs.
Provide knowledgeable, friendly support and guidance to resolve concerns.
Maintain customer records, follow up on requests, and support business goals.
The company specializes in customer support and client relations, helping customers with questions and service needs. It is a small organization that values professionalism, reliability, and a positive team environment.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Provide support to customers via phone, email, and live chat while managing orders and returns.
Maintain customer records, resolve incidents efficiently, and assist with shipping labels.
Optimize the customer experience department by improving processes and communicating seller needs.
Max Retail is a cutting-edge technology platform that enables independent retailers and brands to sell excess inventory online. As a startup, we are empowering partners with tools to thrive in a competitive market.
Support the Belgian team with a varied daily task package.
Process seller requests through the ticket system.
Help onboard new sellers on the platform and optimize onboarding materials.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and the latest innovations. They strive to create a collaborative work environment where every employee feels valued and contributes to the vision 'Until every human has their health'.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Manage customer orders, refunds, and exchanges accurately and efficiently.
Resolve customer inquiries and issues with empathy and speed.
Track trends and collaborate with teams to improve overall customer experience.
A bold D2C consumer brand reimagining laundry with eco-friendly packaging and a mission to make laundry fun. They are a rapidly growing team with a vibrant culture focused on creativity, sustainability, and customer delight.
Provide customer support through chat, phone, and email with empathy and efficiency.
Manage customer requests, troubleshooting issues and escalating to specialized teams when necessary.
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
This role is listed on behalf of a partner company that provides AI-powered job matching services. The organization focuses on connecting candidates with opportunities through an automated review process and supports a mission-driven service environment.
Handle complex customer inquiries in 2nd level support with high quality.
Utilize digital tools (Zendesk, Confluence) to efficiently resolve issues.
Collaborate with internal teams and external partners to improve customer experience.
Breuninger is a fashion and lifestyle company operating department stores and online shops across multiple European countries. With around 6,500 employees, the company is a traditional yet innovative firm with a strong service culture.
Provide thoughtful, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Drive conversion in the onboarding process by educating patients on pricing, process, or product.
Felix is Canada's first end-to-end virtual healthcare experience, providing online treatment, prescription delivery, and ongoing care. They are a remote-first, early-stage technology company with a collaborative and high-performing team.
Handles initial customer contact for inquiries such as pricing, products, and deliveries, acting as a liaison between customers and European mills.
Manages inventory, order entry, and shipping documentation while also handling accounts receivable collection and special projects.
Requires excellent communication skills in English and a bachelor's degree or equivalent experience with customer service and software systems.
Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions, and paper industries. The company has around 19,000 employees and values diversity, safety, and sustainability.