You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented.
You support customers with questions related to orders, deliveries, products, returns, and refunds, taking ownership of enquiries.
You collaborate with cross-functional teams and contribute to improving processes and Help Centre content.
The Quality Group is a provider of sports nutrition products, bringing together brands ESN and More Nutrition since 2021. With over 1,200 employees, the company combines passion for sports nutrition with cutting-edge technology and offers a diverse, inclusive culture.
Manage and optimize the customer journey with an app-first mindset to enhance the shopping experience and sustainably increase conversion rates.
Monitor and analyze customer journeys, derive optimizations, and oversee A/B testing for modules, sorting, and filter logic.
Collaborate with digital product management and UX/research to integrate customer insights into journey improvements.
Breuninger is a fashion and lifestyle company with 6,500 employees, operating 13 department stores and online shops across multiple European countries. They offer over 2,000 brands, 25 restaurants, and various services, fostering a culture of appreciation and responsibility.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Understand business requirements and execute SOPs for assigned programs.
Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.
Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
Handle product returns and logistics while analyzing user feedback to improve support processes.
This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Provide customer support through chat, phone, and email with empathy and efficiency.
Manage customer requests, troubleshooting issues and escalating to specialized teams when necessary.
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
This role is listed on behalf of a partner company that provides AI-powered job matching services. The organization focuses on connecting candidates with opportunities through an automated review process and supports a mission-driven service environment.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Provide ticket-based support to Affiliates and Partners across NMI's suite of products and services.
Work with third parties and acquirers to ensure customer solutions are compliant and functioning.
Support internal colleagues with queries and contribute to projects that improve customer experience.
NMI enables partners with choice in payments, powering success for SMBs, entrepreneurs, and fintech startups. They are a global team with a remote-first culture, offering personal growth and advancement opportunities.
Develop and optimize the engagement phase of the CRM lifecycle for active, premium, and luxury customers.
Design scalable lifecycle journeys, marketing automations, and cross-channel campaigns across email, app, and print.
Analyze customer behavior, engagement signals, and purchase patterns to drive data-driven decisions and personalization.
Breuninger is a fashion and lifestyle retailer operating department stores and online shops in multiple European countries. With 6,500 employees, the company values tradition, international growth, and innovation.
Serve as the first point of contact for brokers and policyholders, answering inquiries via live chat, email, and occasionally phone.
Educate customers about Coalition's products, including the online broker platform and cybersecurity platform for policyholders.
Collaborate cross-functionally with sales, security, insurance, and claims teams to route and resolve customer issues efficiently.
Coalition is the world's first provider of active insurance, preventing digital risks before they occur. Founded in 2017, the company combines comprehensive insurance coverage with innovative cybersecurity tools and has a remote-first, inclusive culture.
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.
Guide new customers from contract to successful go-live with tailored onboarding.
Serve as main point of contact during initial weeks, actively supporting customers in adopting the software.
Advise customers on optimal tool usage to simplify their daily operations and create real value.
Salonkee is a fast-growing company digitizing the beauty and wellness industry in Europe with an all-in-one software solution. They have a dynamic team and a clear vision, focusing on innovation and customer success.
Handle inbound and outbound customer contacts including order placement, query resolution, and service issues.
Drive profitable growth by adding value to customer interactions using a sales through service approach.
Meet productivity and quality targets while maintaining knowledge of products and processes.
Brakes is the UK's largest foodservice supplier, delivering 1.5 million products daily to restaurants, pubs, schools, and hospitals from a fleet of 2000 trucks. They employ 6,000 to 8,000 people and foster a diverse and inclusive culture where everyone belongs.