Understand business requirements and execute SOPs for assigned programs.
Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Provide HR support via phone and email, logging inquiries and resolving through ticketing systems.
Address employee questions on policies, benefits, and maintain high service quality with confidentiality.
Handle sensitive information with integrity and take ownership of query resolution and individual metrics.
Sutherland is a global Business Process Outsourcing (BPO) company founded in 1986 in the United States. It operates in Kosovo with a focus on technical support and customer service, employing German-speaking staff for a world-leading online sales platform.
Review Polish-language transcriptions for grammar, spelling, punctuation, and overall linguistic accuracy.
Monitor quality standards and ensure consistency across assigned transcription tasks.
Serve as the first point of contact for quality-related questions and QC workflow guidance.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. It is a technology company focused on streamlining the recruitment process with a global reach and supportive international team.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Review and grade internet advertisements to help shape how ads are delivered to end users.
Tell the AI program how good or bad its advertisement suggestions are based on user keywords.
Work in both Italian and English with a flexible schedule of 5 to 20 hours per week.
Welo Data is an award-winning localization and data transformation company that runs one of the world’s largest Ads Rating Programs. They offer a flexible, self-paced work environment for independent contractors.
Be the point of contact for technical platform issues and provide timely support.
Prepare respondents and facilitate scheduled interviews with troubleshooting.
Document issues and collaborate with product and engineering teams.
M3 is the global leader in digital solutions in healthcare, serving sectors like healthcare, life sciences, and pharmaceuticals. With over 1 billion dollars in annual revenue and over 15 years of 20%+ growth, the company has a large global team and a collaborative culture.
Advise customers on the right products and ensure excellent customer relations.
Troubleshoot customer issues and manage inquiries from start to resolution.
Process customer orders for products and literature via various communication channels.
Bosch Service Solutions provides services and technology-driven solutions in Business Process Outsourcing for leading companies across automotive, travel, and telecom sectors. As part of the Bosch Group, we operate within Building and Energy Technologies, fostering a diverse and inclusive team environment.
Review online ads and provide human feedback to improve ad quality and relevance.
Evaluate ad matching, language accuracy, and cultural relevance for German-speaking markets.
Contribute your human perspective to AI training, working at your own pace.
TELUS Digital enhances AI via human intelligence by providing enriched data through a skilled team of AI specialists and a managed AI community of over one million crowd contributors. They maintain a diverse international culture and support remote work with flexible hours.
Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
Work night shifts in a fully remote position after one month of in-person training in São Paulo.
Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.
Handle electronic data processing and serve as the first point of contact for customers, processing incoming emails and responding to inquiries efficiently.
Support the team in executing and optimizing all processes within the customer service department.
Provide top-notch customer service to valued players with excellent communication and problem-solving skills.
DECA Games specializes in acquiring games from other developers and reinvigorating them to entertain for decades. With over 230 people in 26+ countries, we maintain a small company feel and a remote-first culture where employees are trusted to manage their time independently.
Provide care to users through calls, chats and email, guiding them to achieve their online goals.
Analyze user behavior and content to improve satisfaction and recommend solutions.
Collaborate with product teams to enhance user experience and support processes.
Wix makes it possible for anyone to succeed online. With around 5,500 employees in 22 countries, we foster a collaborative culture where small teams work closely together.