Source Job

• Serve as the highest-level technical support resource, handling complex, high-priority issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.

Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Lead infrastructure resiliency efforts including recovery mechanisms, tenant isolation, and load spike handling
• Improve observability and operability of systems
• Build performance-critical, user-facing infrastructure like real-time event processing

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify top-fitting candidates and share this shortlist directly with the hiring company.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
• Translate customer requirements into scalable, high-performing LiveAction architectures.
• Diagnose and resolve complex deployment, configuration, and performance issues.

BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Provide expert-level support for EXAScaler and Lustre, and other DDN product suite.
• Triage, diagnose, and troubleshoot problems with the EXAScaler appliance and Lustre file system in production customer environments.
• Provide technical support to Professional Services, Customer Support, and directly to customers.

DataDirect Networks (DDN) delivers AI and Data Management software and hardware solutions. They value engineering excellence, challenge-driven individuals fueled by curiosity, and encourage hands-on involvement and direct contributions to their mission.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.