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Manage and resolve high-impact customer escalations for enterprise products and services. Act as a technical liaison between engineering and support teams to drive rapid issue resolution. Debug and troubleshoot complex problems in cloud environments and operating systems (Linux/Unix).

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

• Serve as the highest-level technical support resource, handling complex, high-priority issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.

Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.

• Provide technical support and troubleshooting for Radiology IT systems.
• Work with radiologists, technologists, and IT staff to address system issues.
• Document all troubleshooting activities and resolutions to maintain accurate case records

Intelerad's medical imaging solutions streamline information flow, simplifying complex processes and maximizing efficiencies. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees and empowers nearly 2,000 healthcare organizations globally.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
• Translate customer requirements into scalable, high-performing LiveAction architectures.
• Diagnose and resolve complex deployment, configuration, and performance issues.

BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .

Mentor and train Junior System Administrators and System Administrators. Act as lead on projects. Provide software setup of new nodes.

Vultr aims to provide high-performance cloud infrastructure that is easy to use, affordable, and locally accessible for enterprises and AI innovators globally.

• Optimize Ubuntu for new silicon technologies, such as hardware accelerators and AI stacks.
• Debug issues on open source code and assist customers in integrating their apps and SDKs.
• Maintain Ubuntu, silicon features, and silicon-optimized packages across various platforms and technologies.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.

• Build real-world, use case driven labs that establish best practices for using MinIO.
• Support the labs with clear, concise training content and develop real-world and use case-based examples, guided exercises, and practical lab materials.
• Package the labs and content into short, outcome-oriented training modules.

MinIO is the industry leader in high-performance object storage. The company powers production infrastructure for more than half of the Fortune 500 and their enterprise offering, AIStor, handles the scale, speed, and pressure of modern AI and analytics.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

Resolve a wide range of issues in creative ways, the Advanced Storage IT Specialist may design and develop data storage systems, processes and enhancements for company's complex high traffic. You may also lead the design of enterprise storage environments, including enterprise storage arrays, fiber channel switches and Network Attached Storage (NAS) physical and virtual tape devices. Assist with the implementation of new or additional storage technology to improve infrastructure service locally and remotely.

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services.

• Work with product engineering, client experience, and AI Engineering teams to resolve issues.
• Meet with customers to diagnose issues.
• Debug issues in production and development environments.

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve.

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Palo Alto Networks' mission: Being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

• Lead and grow multiple engineering teams working on Edge Networking services.
• Guide technical design and implementation across data/management/control planes.
• Drive hiring, onboarding, performance reviews, and career development.

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI.

• Lead and grow multiple engineering teams working on Edge Networking services.
• Partner with Product and SRE to deliver scalable, highly reliable systems.
• Guide technical design and implementation across data/management/control planes.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Proactively support the Turnitin product line via primarily email, (sometimes phone).
• Triage all cases that are raised with product support in a timely manner.
• Coordinate closely with the wider Global support team in a collaborative manner.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.