Lead and manage the Operations learning delivery function, ensuring consistent, high-quality onboarding and continuous learning for front-line teams.
Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development.
Partner with Operations leaders to identify knowledge gaps, translate business needs into effective learning solutions, and evaluate training effectiveness.
Training DeliveryFacilitationCoachingProgram ManagementCross-functional Collaboration
Design, deliver, and continuously improve training programs.
Equip staff with the knowledge, tools, and confidence needed to perform.
Support new-hire onboarding, skill development, and regulatory compliance training.
Evry Health is a next-generation health plan built on the belief that healthcare should be simple, transparent, and centered around the member. Their team is mission-driven, collaborative, and committed to removing the complexity that too often stands between people and the care they need.
Design and deliver scalable training programs for Customer Service Representatives across voice, chat, and email channels.
Partner with leadership to identify skill gaps and align learning solutions with operational and customer experience goals.
Measure training effectiveness using KPIs, learner feedback, and quality assurance data to drive continuous improvement.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture of love, joy, boldness, teamwork, and curiosity.
Oversee the development and continuous improvement of Quality Assurance and Training programs within Channel Services.
Foster a positive, professional, and engaging work environment that encourages collaboration and excellence.
Serve as a subject matter expert in credit union policies and member interaction channels to align quality standards with strategic goals.
Peak Credit Union is a financial institution focused on member service and community engagement. They deliver a respectful, professional culture and emphasize employee engagement and development.
Coordinate and manage end-to-end onboarding and learning programs for new hires and existing teams.
Provide administrative and technical support for LMS, learner communications, and reporting.
Collaborate with subject matter experts to design and improve tailored learning experiences.
Montu is Australia's largest healthtech business focusing on alternative healthcare, founded in 2019. It is a hyper-growth company with a collaborative and driven culture.
Lead 10+ virtual orientation sessions per week, creating engaging onboarding experiences that prepare caregivers for success.
Assess caregiver competencies through real-time discussions and scenario-based evaluations to ensure hiring standards are met.
Collaborate cross-functionally with Recruiting, Operations, and Compliance teams to maintain accurate candidate records and smooth onboarding.
Honor Technology is a leader in aging care innovation, providing technology and services that empower older adults to live independently. The company's portfolio includes Home Instead, with a global franchise network of over 100,000 Care Pros delivering 50 million hours of personalized care annually.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Lead teams of 30-300+ members, own direct reports' development, and ensure delivery quality across programs.
Manage end-to-end program delivery across formats, including large-scale Zoom and on-site partnerships, using data and systems.
Author playbooks and workflows to enable consistent learner success and troubleshoot real-time execution gaps.
CodePath is the largest educator of college computer science students, training over 50,000 students from 1,000+ universities. It is scaling rapidly with a $150M initiative with Anthropic, building an ambitious AI workforce program.
Shape how customers, partners, and employees learn and adopt the Arcadia platform as the highest-level authority for training strategy.
Lead complex training initiatives including new product education and serve as a strategic partner to executive stakeholders.
Build scalable training infrastructure including onboarding curricula, certification programs, and asynchronous learning content.
Arcadia transforms complex healthcare data into a unified foundation for health, helping organizations deliver better care and lower costs. They are a team of fiercely driven individuals committed to making healthcare more sustainable, growing fast as a market leader in population health management.
Design, lead, and deliver impactful learning experiences for customers, partners, and internal teams on the Maestro product.
Develop and facilitate workshop-style training promoting best practices in quality deployments.
Customize and create new courseware including hands-on labs for instructor-led and virtual instructor-led training.
Kinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries. With over 2,000 employees worldwide, we support 40,000+ users in over 100 countries and foster a culture of career growth and professional development.
Lead the design and optimization of training programs for healthcare operations, reaching about 75% of new hires in their first five weeks.
Drive remote and digital learning strategies including virtual instructor-led training, e-learning, and mobile-first experiences.
Establish KPIs and dashboards to measure training effectiveness, engagement, and patient care outcomes.
Shields Health Solutions is a healthcare company focused on equipping employees with skills to deliver best-in-class patient care. They have regional and centralized operations teams, and they emphasize innovative learning models for a geographically dispersed workforce.
Communicate daily with Campus Manager Trainees via email, text, and calls to provide guidance and support.
Manage day-to-day operations of the training program to ensure success.
Mentor trainees in building an entrepreneurial mindset and evaluate their performance to make graduation decisions.
Fresh Prints is a New York-based custom apparel startup that trains student entrepreneurs to build businesses on their campuses. With over 500 Campus Managers driving $20 million in sales, it's a fast-growing, high-performance team that values passion, humor, and a blur between work and social life.
Shape customer education experience through diverse training opportunities and platforms.
Develop customized content in written and video formats from concept to execution.
Collaborate with cross-functional teams to infuse content with diverse expertise and ensure consistency.
Tenna empowers customers to control their mixed assets anytime, anywhere on one comprehensive platform. The team is quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome.