Source Job

US

  • Facilitate end-to-end contracting and submission operations during peak period, supporting 100+ new and renewal contracts.
  • Upload and manage legal contracts in Ironclad, conduct audits, and coordinate provider roster submissions.
  • Track milestones, surface risks, and ensure accurate deal terms across systems.

Operations Customer Success Contract Management Cross-functional Collaboration CRM

20 jobs similar to Customer Success Operations Contractor

Jobs ranked by similarity.

US

  • Serve as the primary administrator for legal department systems.
  • Track contract status and follow up with stakeholders to ensure timely completion.
  • Identify opportunities to improve efficiency and standardize processes.

Kyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases. They are committed to transforming the future of treatment for autoimmune disease with a focus on Stay True to Why, Collaborate to Accelerate, Lead with Clarity, Boldly Innovative, and Own the Outcome.

US

  • Manage the end-to-end contract process for vendor and customer agreements.
  • Review legal documents to identify risks and required revisions.
  • Lead process improvement initiatives to standardize workflows.

FUJIFILM Healthcare Americas Corporation innovates for a healthier world by offering cutting-edge healthcare solutions, including diagnostic imaging and in-vitro diagnostics. With over 70,000 employees globally, its headquarters is in Lexington, Massachusetts and Fujifilm is guided by “giving our world more smiles.”

US

  • Drafts contracts based on operational requests, identifying required terms and potential non-compliance.
  • Reviews agreements for compliance with contractual terms and regulatory requirements.
  • Maintains the electronic contract compliance database and serves as local administrator.

UnityPoint Health is committed to team members. They are recognized as a Top 150 Place to Work in Healthcare. They champion a culture of belonging where everyone feels valued and respected, honoring the ways people are unique.

Canada

  • Coordinate and execute customer renewals across contract and subscription portfolios.
  • Manage renewal data in CRM systems like Salesforce and Gainsight.
  • Support low-touch and distributor-led renewal processes to ensure revenue continuity.

Jobgether uses an AI-powered matching process to review applications quickly and fairly. They support remote-first work environments and operate as a partner company for hiring.

US

  • Supporting the strategic efforts of the POD leader in managing key business accounts.
  • Managing the collateral feedback and approval process, ensuring customer-facing materials receive required sign-off prior to distribution.
  • Creating monthly customer-centric content to keep the broader organization apprised of customer updates.

Marqeta is changing the way money moves, offering a card issuing platform with flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. They power well-known brands and aim to unlock equitable financial access for all.

$95,000–$105,000/yr
US

  • Review, draft, negotiate and edit agreements, primarily related to the company’s sales and procurement contracts.
  • Serve as system administrator or super-use for the Legal Team’s contract lifecycle management platform (CLM) (e.g., DocuSign IAM).
  • Partner with Sales, Finance, and IT on contract process automation.

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. Organizations, large and small, depend on them to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.

US

  • Be the first point of contact for legal questions across the company, triaging and resolving what you can, and collaborating with the GC on what needs to go further.
  • Own the contracting function end to end, drafting and negotiating the full range of agreements across customer, vendor, and operational matters.
  • Build and own the infrastructure that keeps Legal running, the systems, processes, and programs that let the company move fast and stay compliant as it grows.

Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, they power price transparency for 300+ enterprise organizations. They are a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership.

US

  • Draft, negotiate, and advise on a variety of contracts including services, licensing, marketing, and non-disclosure agreements.
  • Manage the contracts workflow from intake to signature and drive the use of company standard terms.
  • Maintain and improve the contracts management system and assist legal and compliance teams.

LendingTree is the nation's leading online lending marketplace, connecting consumers with multiple lenders to compare options for mortgages, personal loans, credit, savings, and insurance. We are a publicly traded company (NASDAQ: TREE) with a collaborative, entrepreneurial culture that values curiosity, creativity, and inclusion.

  • Own end-to-end enrollment outcomes for your customer portfolio and be accountable for SLA performance and client satisfaction.
  • Manage an on/offshore team of enrollment specialists: set goals, build capacity plans and develop talent.
  • Identify and resolve root causes of client issues by coordinating cross-functional teams.

Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.

Philippines

  • Coordinate patient billing, document management, and inbound support queries with accuracy and HIPAA compliance.
  • Liaise with care operations and finance teams to resolve billing discrepancies and maintain patient records.
  • Serve as first point of contact for patient queries, triaging clinical issues and maintaining resolution logs.

Sphere Health is a physician-led telehealth platform focused on patient experience and operational excellence. It operates in a pre-launch phase with a small, purpose-driven team aiming to transform how patients experience care.

US 4w PTO 12w maternity

  • Manage complex provider roster creation, submission, and record reconciliation for multiple payers.
  • Oversee resolution of moderate-scope issues by prioritizing tasks and escalating issues with solutions.
  • Proactively identify areas for operational improvement and efficiency enhancement.

Aledade empowers independent primary care practices to deliver better patient care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

$95,200–$134,000/yr
US Unlimited PTO

  • You will draft, review, and negotiate complex agreements tied to high-value transactions.
  • You will partner closely with Sales and other cross-functional team members, act as a trusted advisor on contract risk.
  • You will help improve the forms, playbooks, and processes that support consistent decision-making across the business.

GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

US 4w PTO

  • Oversee and optimize a portfolio of patient and practice solutions.
  • Map contract outputs from business development to eligible solutions.
  • Monitor and adjust solution assignments based on contract performance.

Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. They are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

US

  • Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
  • Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
  • Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.

Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.

US

  • Serve as the primary operational lead for assigned studies.
  • Partner with sponsors and CROs as a key point of contact.
  • Proactively identify operational risks, including enrollment challenges and protocol-related issues.

M3 Wake Research is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical, biotechnology, medical device, pharmaceutical and clinical research organizations. With close to 30 owned and managed research sites across the country, M3 Wake Research is one of the largest independent, multi-site clinical research companies in the US.

US

  • Help build and manage the day-to-day operations of a partner network across multiple states and several partners.
  • Identify, engage, and negotiate with prospective clinical vendors.
  • Lead and support implementation tasks and timelines in connection with new partner network launches, including in collaboration with internal and external stakeholders.

Heartbeat Health is a virtual-first cardiovascular care company. They provide patients with convenient, high-quality heart care through telemedicine, diagnostics, and virtual care programs, and they are considered the leader in their field. They are fast-paced, agile, remote-first, value diversity, and care about each other.

$50,004–$62,431/yr
Canada

  • Serve as the primary point of contact for quoting and renewal support on the CS side, troubleshooting issues in Salesforce and our quoting tools.
  • Help shape the CS tech stack of the future, whether that means optimizing existing tools, sunsetting what isn't working, or experimenting with new approaches that combine AI and automation.
  • Build and maintain lifecycle processes, playbooks, and automation rules that support customer outcomes and business growth

Affinity's Relationship Intelligence platform empowers dealmakers to find, manage, and close more deals by using data exhaust from interactions. They have more than 3,000 customers worldwide and are backed by Silicon Valley firms, and have been Fortune Best Workplaces certified for 5 years.

US

  • Facilitate client calls related to contracting and payer enrollments.
  • Run and analyze client KPIs, providing regular reports.
  • Manage the full contracting and payer enrollment process.

Experity transforms on-demand healthcare across the U.S. by empowering urgent care clinics with industry-leading software. The company fosters a team-first culture with opportunities for flexible work and career development.

Global

  • Manage inbound client communications and ensure a consistent, high-quality customer experience.
  • Conduct consultative conversations to understand client needs, goals, and concerns.
  • Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
  • Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
  • Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.

This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.