Drive and own Strategic partnerships with clients and act as the primary point of contact for assigned accounts.
Act as a trusted advisor to customers to drive adoption of solutions and ensure they leverage value.
Maintain customer engagement levels and support customer NPS scores.
PointClickCare helps providers deliver exceptional care. They are a leading health tech company that’s founder-led and privately held, empowering employees to push boundaries and innovate.
Thoroughly understanding the customer’s business and technical needs
Acting as primary interface to client business units during all phases of the project
Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. They are a founder-led and privately held organization that empowers its employees to innovate and shape the future of healthcare.
Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Oversee strategic product launches, ensuring seamless execution and cross-functional collaboration.
Lead the design and delivery of enablement programs to equip customer-facing teams.
Track adoption and effectiveness of enablement materials to drive desired outcomes.
PointClickCare is a healthcare technology company that provides software solutions for senior care. Their solutions are used to improve the quality of care and outcomes for seniors. They have a remote-first team across Canada and the U.S.
Own the Client Relationship: Serve as the primary client lead during implementation.
Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
Ascertain is building AI agents to automate the administrative work that burdens care teams. They are in major health systems and large specialty groups, saving hundreds of staff hours every week.
Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value‑Based Care solutions.
Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution.
Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients.
Cotiviti delivers quality, value-based payment, and related platform solutions. They are an equal opportunity employer that recruits, hires, and promotes individuals based on their qualifications for a specific job.
Lead and manage a team of Project Managers responsible for executing Day‑1 implementation projects.
Ensure overall successful delivery of all assigned Day‑1 implementation projects.
Drive scalability, standardization, and repeatability improvements for the Canada, Commercial & SMB segment.
NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is known as an innovation powerhouse that excels in AI, cloud and digital.
Lead planning and coordination of 12–15 Aquablation program launches per quarter.
Project manages launches to meet or exceed KPI targets.
Identify risks, delays, or resourcing gaps early and escalate cross-functionally.
PROCEPT BioRobotics is committed to revolutionizing treatment for benign prostatic hyperplasia (BPH) through innovation in surgical robotics. They are focused on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.
Develop and manage comprehensive launch plans aligning with business goals.
Collaborate with cross-functional teams for seamless product launches.
Identify risks and develop mitigation strategies for successful outcomes.
We are currently looking for a Senior Product Launch Manager. Your expertise will enhance operational efficiency, streamline workflows, and facilitate effective communication among stakeholders.
Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.
Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.
Define product vision, strategy, and roadmaps that align with Canopy’s mission.
Develop a deep understanding of hospital operations, clinical workflows, and customer needs.
Lead product development cycles in partnership with engineering teams.
Canopy is a healthcare technology company focused on improving safety, responsiveness, and outcomes in complex care environments. Our team brings together experienced operators, engineers, product leaders, and designers who care deeply about solving meaningful problems.
Conduct in-depth analysis for orders and tasks management.
Track in-market adoption and success of production solutions.
Stay abreast of changing customer needs and industry trends.
PointClickCare is a health tech company that helps providers deliver exceptional care. They empower their employees to push boundaries, innovate, and shape the future of healthcare; they provide flexibility, growth opportunities, and meaningful work.
Lead the development of complex product features and initiatives.
Drive innovation by identifying and applying emerging AI and automation capabilities to RCM and payroll workflows
Define and track success metrics (KPIs) for product performance.
HHAeXchange is the leading technology platform for home and community-based care. They are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
Collaborate cross-functionally to resolve issues and ensure full renewals and expansion.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They connect candidates with employers, and internal teams manage the final hiring decisions.
Lead strategic initiatives across Customer Success, Sales, Engineering, Product, and Support teams.
Develop OEM partner onboarding and value delivery assets for the customer journey.
Create business review frameworks and executive success summaries.
Prophecy is the leader in AI-native data preparation and analysis, revolutionizing how enterprises turn data chaos into insights. They are a fast-growing company building the next data revolution where AI agents and humans work together to transform data and ship trusted insights.
Plan and execute customer-facing virtual summits, briefings, and meetings
Partner with stakeholders to ensure messaging resonates with healthcare leaders
Manage timelines and deliverables across multiple stakeholders
Symplr is transforming how healthcare organizations operate, simplifying complex workflows, so providers can focus on delivering exceptional care. We are a remote-first company with employees working across the United States, India, and the Netherlands and are guided by values, focusing on teamwork.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Develop and execute go-to-market plans for new products and strategic initiatives
Define and refine product positioning and messaging in collaboration with Marketing and Product
Lead cross-functional GTM readiness planning across Sales, Marketing, RevOps, Customer Operations, and Support
PointClickCare is a health tech company that's founder-led and privately held, empowering employees to push boundaries, innovate, and shape the future of healthcare. Forbes recognized them as a top private cloud company and one of Canada’s Most Admired Corporate Cultures, offering flexibility, growth opportunities, and meaningful work.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts.
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, risks, expansion opportunities).
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey.
Doctoralia, a Docplanner Group company, operates the largest healthcare platform worldwide, serving over 55 million patients and processing more than 15 million appointments monthly across 13 countries. With over 2 million healthcare professionals and 10 million patient evaluations, they aim to improve people's health through their marketplace and SaaS solutions.