Manage RMAs, product returns, and coordinate with 3PL warehouses and logistics partners.
Track inbound shipments, order fulfillment, and investigate discrepancies in Shopify and Amazon FBA operations.
Maintain operational reports, communicate with U.S.-based teams, and identify process improvements.
Aventus is a CX boutique based in Charleston, SC, that creates brand ambassadors for client businesses, offering customer service, social media management, and back-office support. They are a growing company seeking a recruiter to curate talent aligned with client needs, with a supportive and collaborative culture.
Create and maintain merchant-facing purchase order trackers.
Coordinate shipments with operations and transportation companies.
Ensure compliance with retailer and GS1 standards.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank Vision Fund 2, it is one of the fastest-growing tech companies headquartered in Chicago.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Own the operational foundation enabling the Product organization to scale effectively.
Administer product tooling (Aha!, Amplitude, Jira, Maze) and ensure data quality across teams.
Partner with compliance to support FDA design controls and maintain repeatable regulatory workflows.
Lingraphica is a mission-driven organization providing speech-generating devices to improve communication for people with aphasia and other impairments. They are a leader in AAC technology, operating in a fast-paced, goal-oriented environment with a focus on helping individuals and families.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Manage product and pricing updates across the platform to ensure accurate availability and content.
Investigate and resolve pricing and operational issues using rate sheets and internal systems.
Build and maintain supplier relationships through regular meetings and proactive communication.
Project Expedition is a rapidly growing travel company focused on tours and activities. The company is expanding quickly and offers a collaborative culture with opportunities to shape processes.
Coordinate inbound shipments from suppliers to 3PL warehouse, including documentation and scheduling.
Act as day-to-day liaison with 3PL partner to support receiving, storage, and order fulfillment.
Monitor shipment tracking, assist with inventory accuracy, and help resolve shipping discrepancies.
Poppy & Peonies is a fun and energetic brand that creates practical, stylish vegan leather bags. Founded in 2015 after appearing on Dragons' Den, the company is growing rapidly and committed to sustainability, using vegan, cruelty-free materials and plastic-free shipping.
You run supply chain operations for a curated expert network, keeping data clean and the machine moving.
You publish weekly funnel numbers, run onboarding mechanics, reactivation campaigns, and bridging touchpoints.
You design and execute scoped deliverables end to end, on your own schedule, as long as the cadence holds.
Taste Labs builds the data and infrastructure layer for taste, aiming to make AI feel right, not just correct. They raised $18.5M in seed funding co-led by Amplify and CRV, and most frontier labs are already their customers.
Coordinate domestic and international shipments with freight forwarders and ensure smooth order fulfillment.
Prepare and maintain commercial shipping documentation and classify products using HS Codes.
Update and maintain data across ERP systems and assist with operational reporting and process improvements.
Assist World connects businesses with skilled virtual assistants globally. They are a remote-first company offering flexible opportunities and small-team culture with unique perks.
Manage a remote team of vertical leaders and analysts, ensuring operational excellence across outbound, inbound, B2B/VAS, and fulfillment center support.
Develop data-driven action plans, monitor KPIs, and implement strategies to meet service level agreements and reduce manual work.
Foster a high-performance culture through bi-weekly 1:1s, goal setting, and cross-functional collaboration to resolve escalations and drive process improvements.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by top investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago.
Oversee analytics, workforce management, quality assurance, and operational strategy to drive customer support performance.
Lead design of KPI frameworks, dashboards, and workforce forecasting to optimize service delivery across channels.
Manage quality assurance programs and cross-functional initiatives to improve workflows and customer experiences.
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.
Drive provider quality initiatives through data-driven decision making and high-impact operational programs.
Lead scalable quality initiatives by identifying gaps, sizing opportunities, and executing quarterly programs.
Partner cross-functionally to align priorities and measure outcomes with strong analytical horsepower.
Rula is a remote-first mental health company dedicated to providing evidence-based and compassionate care, aiming to destigmatize mental health and treat the whole person. It hires in most U.S. states and fosters an inclusive culture for its team.
Prepare materials for ACO board meetings and coordinate key events for providers and field teams.
Assist in designing and implementing financial and KPI reports using business intelligence tools.
Monitor compliance activities and support special projects and data requests as needed.
Aledade empowers independent primary care practices to thrive in value-based care. Founded in 2014, it is the largest network of independent primary care in the US, with a collaborative, inclusive, and remote-first culture.
Monitor shipment-related emails and track order status from purchase through delivery, flagging delays and coordinating with partners.
Maintain daily inventory updates, monitor levels, and support communication with local partners on shipment logistics.
Assist with shipment documentation and help coordinate team travel logistics including schedules, accommodations, and transportation.
Dragonfly is a Convergent Research Focused Research Organization (FRO) with a mission to capture the faint cosmic web of gas connecting galaxies using a groundbreaking distributed-aperture telescope. The team is small and goal-oriented, working mostly remotely with occasional in-person meetings, and fosters an inclusive and diverse workplace.
Provide execution and administrative support including creating presentations, processing invoices, and managing scheduling.
Support people operations including onboarding, offboarding, performance management, and HR processes.
Offer ad hoc team support by proactively resolving issues and maintaining a positive, solutions-oriented attitude.
Superbolt is an award-winning, direct-to-consumer agency headquartered in New York City, specializing in unlocking long-term growth for brands that matter. We're a multidisciplinary team of growth experts, data strategists, and creatives who move fast and care deeply about doing things well.
Support end-to-end supply chain operations, including order processing, inventory tracking, procurement, and logistics coordination.
Monitor daily workflows to ensure timely fulfillment and delivery of goods based on business requirements.
Coordinate with vendors, suppliers, and internal stakeholders to resolve operational issues and ensure service continuity.
This position is listed on behalf of a partner company, who manages all applications and next steps. We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
Support project management and process improvement initiatives to drive operational excellence.
Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.