Remote Customer service Jobs • APAC

The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.

The Customer Care Associate position at Remote is focused on supporting our standard users and will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

You will be the key technical advisor, product advocate, escalations manager, and onboarding engineer for our Customer Success Management team. Your expertise in digital forensics and investigations will be crucial in advancing the Customer Success adoption cycle and ensuring both short and long-term success for our clients. This role involves building strong internal relationships with the CSM team and establishing a high level of trust with customers.

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. The successful candidate will have strong problem-solving skills, experience in Customer Support or Customer Enablement, and excellent communication skills.