Provide timely and world class customer support to users via multiple channels, managing incoming support cases by prioritizing based on severity. An ability to handle clients with a high level of confidence during all interactions is key, alongside LTHC Industry and PCC Platform Experience.

As a Customer Service Agent, you will be the face of the company, handling inbound inquiries and resolving issues efficiently. You are responsible for providing accurate information, empathizing with customers, and managing support tickets. Maintaining high customer service standards will be crucial, and ensuring a positive member experience by addressing and resolving member issues efficiently.