Remote Customer service Jobs • CRM

Onboarding Specialists are responsible for ensuring that new customers are efficiently and effectively integrated into the SQUIRE platform by providing them with technical configuration, support, and training to ensure product adoption and usage. This role involves delivering an exceptional customer experience in order to fully onboard and retain our new customers.

Support new candidate users post-conversion, ensuring they understand and can confidently navigate GoodParty.org’s platform and resources. Build and maintain supportive relationships with users by understanding their campaign goals and providing scalable solutions. Own all incoming communications and routing across all platforms, including email and social media channels. Partner with product, engineering, and QA to resolve issues and improve our offerings.

This role is an opportunity to make a huge difference in someone's life by directly supporting the employee and employer customers. You will help families save thousands of dollars on their health care and provide expert support to customers in helping them to navigate the ins and outs of their health insurance plans. Handle a high number of incoming requests via phone call or email.

The Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience. This individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Process bookings and payments while ensuring accuracy and compliance with company policies. Maintain strong relationships with clients by offering personalized service and follow-ups.

The Care Guide Support Specialist provides expert technical and customer support to both medical and non-medical customers by troubleshooting, resolving technical issues, and ensuring customers fully benefit from the company’s products and services. The Specialist will also coordinate with care center staff to provide exceptional experiences for patients and members. Training is fully paid.