Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Answer inbound guest calls Monday–Friday, 9am–5pm, with a warm and professional tone.
Transfer callers to a booking specialist or schedule same-day/next-day calls.
Maintain a monthly missed-call rate under 12%, directly tied to a monthly bonus.
Bolt Farm Treehouse is building America's most iconic romantic luxury retreat brand, offering nature-immersed, high-experience stays. Backed by over 3,300 five-star reviews and 1 million followers, they are scaling from a flagship into a national portfolio.
Proactively reach out to patients at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As a remote-first, globally distributed team, they value clarity, accountability, and initiative.
Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
Analyze account data to generate insights and prioritize actions for customer health and retention.
Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.
Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.
Own the recipient support experience across Emergency Cash programs, designing systems and leading the call center function.
Build and maintain standardized operating procedures, quality standards, and playbooks for consistent recipient support.
Partner with Product and Engineering to improve technology and oversee AI-powered support systems.
GiveDirectly delivers cash transfers directly to people living in poverty. They have delivered over $1B to 2+ million people across 15 countries since 2011, with a candid, analytical, and non-hierarchical culture.
Guide students and families through personalized academic research journeys, ensuring progress and successful outcomes.
Serve as the primary point of contact, providing proactive support and regular updates to maintain strong relationships.
Manage individualized plans, monitor progress, and implement strategic interventions to keep projects on track.
They are an education services company that helps students achieve ambitious academic goals through personalized research journeys. The team is remote and collaborative, focused on making a meaningful impact in international education.
Handle inbound calls and emails in both French and English, providing quotes and scheduling crews.
Process payments, manage rebooking, and follow up with clients using CRM tools.
Maintain a calm and empathetic demeanor under pressure while interacting with emotionally varied callers.
They are a family-run junk removal company that recycles or donates up to 95% of what they collect. They are a small, local business with a culture of genuine care for customers and the environment.
Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
Serve as the primary escalation point and mentor for Tier 1 support agents.
Identify systemic issues and collaborate with teams to improve customer experience and workflows.
Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.
Respond to customer inquiries via phone, email, chat, or other channels in a timely and courteous manner.
Resolve customer issues efficiently while maintaining high satisfaction and documenting interactions accurately.
Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores.
Sagility combines industry-leading technology and healthcare domain expertise to optimize the member/patient experience through clinical, case management, and analytics services. With over 25,000 employees across 5 countries, the company fosters a culture of customer-centric support and professional growth.
Manage customer feedback channels and community platforms as strategic Voice of Customer programs, ensuring submissions are reviewed and categorized.
Engage directly with customers to gather additional context and insights, and coordinate with cross-functional teams to route and prioritize feedback.
Lead operational management of customer council initiatives, build relationships with participants, and develop reports highlighting customer sentiment and engagement metrics.
The partner company is a leading enterprise technology organization focusing on customer experience and product innovation. They operate with a collaborative and remote-friendly culture, fostering cross-functional teamwork.