Provide fast, professional, and helpful support to customers, partners, startups, and other stakeholders.
Answer client questions via email, chat, and other support channels with accurate information.
Record customer contacts, resolve complaints, and follow up to ensure issues are corrected.
Beta-i is an innovation consultancy that partners with startups, organizations, and entrepreneurs to deliver unique programs and services. They offer a remote, team-oriented work environment with opportunities for training and career development.
Respond to client questions and follow up with resolutions, liaising with cross-functional teams.
Troubleshoot tier-2 requests from foreign nationals regarding account navigation and status.
Lead client and foreign national training on the Envoy app and maintain team materials.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service. The company values excellent client service and supports a remote-first culture.
Support SeatGeek customers through phone, email, and live chat, resolving issues with ticket purchases, delivery, and account access.
Investigate and take ownership of customer concerns, communicating clearly and empathetically in urgent situations.
Document interactions accurately, escalate when needed, and collaborate with teammates to improve the fan experience.
SeatGeek believes live events are powerful experiences that unite humans. They are a technology company simplifying and modernizing the ticketing industry with a fan-first attitude.
Respond to donor inquiries across phone, email, live chat, and text, ensuring a high-quality donor experience.
Conduct scripted fundraising and welcome calls, process donations securely, and maintain accurate records.
Collaborate with internal teams while consistently meeting service, fundraising, and performance KPIs.
The organization focuses on fundraising and donor engagement to support vulnerable communities. It maintains a collaborative, mission-driven culture with a focus on professional development and high-quality donor service.
Educate patients on sleep care options and support decision-making during clinician appointments.
Drive patient conversion through home sleep testing and treatment acceptance via phone and SMS follow-ups.
Manage patient caseload to ensure progression through care journey and prevent dropouts.
Happy Health is a telehealth platform revolutionizing sleep medicine delivery through FDA-cleared home sleep testing and AI-powered analysis. The company operates with a distributed remote team and fosters a fast-paced, patient-first culture emphasizing autonomy and leadership.
Handle inbound and outbound calls from voters, addressing inquiries and providing accurate information on voting resources.
Maintain detailed records of interactions and escalate complex issues to leadership for resolution.
Demonstrate empathy and professionalism, especially in challenging situations, while adhering to call center procedures.
Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building tools and infrastructure for civic participation. Since 2019, over 500 partners have utilized Civitech's tools, and we are a remote-first company with a collaborative culture.
Serve as a primary point of contact for clients, responding to inquiries via phone, email, and client portal.
Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager.
Build and maintain strong client relationships through proactive, professional communication.
Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. The company fosters a culture of expertise, dedication, and professionalism where talented people can do meaningful work and grow their careers.
Manage relationships with Linear’s top mid-market customers and act as primary point of contact for inquiries and feedback.
Drive customer onboarding, training, and adoption to ensure customers realize full value of Linear.
Advocate for customer needs internally across product, sales, and support to drive satisfaction and retention.
Linear builds a product development system for teams and agents, shaping tools for AI-era software development. Founded in 2019, it serves 40,000+ companies including OpenAI, Coinbase, and Ramp, with a remote-first culture focused on craftsmanship and fast execution.
Own the customer relationship from kickoff through go-live and beyond, acting as the face of Loancrate to lenders.
Advise on implementation by translating current-system processes into optimal Loancrate configuration.
Be the mortgage-fluent voice in customer conversations, handling objections and selling ongoing value.
Loancrate builds AI-native tooling to automate mortgage workflows, aiming to make home-buying simpler and less expensive. Their remote team has enabled over $85 billion in new home loans since 2020, and they value collaboration, open communication, and having fun.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.