Partner with internal and external customers via phone and digital channels to secure missing information for processing test samples.
Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.
Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, and patient health information.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Handle high-volume inbound customer calls, including refunds, payments, orders, and account analysis.
Actively participate in upselling by identifying customer needs and recommending relevant products.
Personalize each caller experience while maintaining a set schedule in a virtual work environment.
QVC Group is a live social shopping company with six leading retail brands: QVC, HSN, Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. As a Fortune 500 company, they have team members across the U.S. and several countries, fostering an inspired and diverse culture.
Provide exceptional customer service via phone and email to school book fair coordinators
Facilitate book orders and coordinate with team members to ensure schools are supported
Distribute resources and assist with book fair planning and operations
Literati is a modern children's book company that uses expert curation and data science to help kids discover books they love through school book fairs and book clubs. They are a mission-driven company with a supportive and inclusive culture, focused on empowering employees.
Preparing, issuing, and managing customer quotations and purchase orders.
Monitoring outstanding quotations and following up with customers to ensure timely responses.
Maintaining accurate records of quotations, orders, and invoices while providing administrative support to the service team.
SWARCO is a global provider of innovative smart mobility solutions, making travel safer and more sustainable. EVOLT Charging Ltd, part of SWARCO UK & Ireland, is a leading provider of electric vehicle charging infrastructure with a commitment to reliable service and maintenance.
Serve as key support contact for providers, resolving inquiries and maintaining positive relationships.
Manage provider listings, procedure additions/deletions, and customer requests following established processes.
Monitor customer activity, identify improvement opportunities, and provide guidance on Marketplace tools.
Tendo is a mission-driven company building software to improve the care journey for patients, clinicians, and caregivers. It is a fast-growing company with a diverse team and hubs in several US cities, fostering a culture of innovation and collaboration.
Protect brands from harmful content on social media platforms and promote positive communities.
Moderate reviews and comments, handling high volumes of customer feedback with empathy.
Work independently to analyze information and make informed moderation decisions.
BrickBrands is a fast-growing company that creates opportunities for brands and communities to speak, embracing diversity and inclusivity. They have a global team and are always looking for self-starters to join their mission.
Supports Quality Assurance Department clinical review activities and compiles documents for review requests.
Collaborates with clinical staff and other departments to ensure comprehensive reviews and appropriate escalations.
Reports on adherence to clinical quality standards and monitors payor Corrective Action Plans.
Centria provides clinical quality assurance services for autism therapy. They are an equal opportunity employer that values diversity and are large enough to support office operations across multiple states.
Provide high-quality support to prospective and existing clients through SMS and phone consultations.
Proactively follow up with clients to understand their progress and address concerns.
Maintain accurate client records and support retention efforts.
A remote-first company dedicated to helping clients achieve better outcomes through personalized support and meaningful engagement. The team is supportive, focused on empathy, innovation, and continuous improvement.
Provide exceptional customer service and build rapport with patients.
Serve as the new patient scheduling liaison for 16 clinics and telehealth visits across 20+ states.
Manage and schedule new patient appointments and promptly respond to patient inquiries.
Aligned Modern Health is changing the face of healthcare with a holistic, multi-disciplinary model offering evidence-based solutions. The company has 16 clinics across Chicago and suburbs, provides telehealth services in over 20 states, and prides itself on outstanding clinical outcomes and a five-star patient experience.