Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Answers the phones and responds to incoming inquiries while utilizing care center training tools. Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manages a case load across a variety of clients and surgical categories.
At INFUSE, they're seeking a passionate Client Success Specialist to join their team, where your efforts directly contribute to their clients' satisfaction and the company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.
We are seeking Patient Service Representatives who are passionate about making a difference in our community. Our Patient Service Representatives provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties, appointment confirmations, cancellations, and reschedules. Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and will assume other duties when assigned.
The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.