As a Customer Support Associate, provide technical support for our accounting, commissions, and reporting platform. Assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

As the Founding Customer Success Manager, you’ll work with our world-class Customer Operations team providing SMB customers with incredible service, helping them find immediate value in North One and upselling them into new products and services. You’ll also be building and iterating on the Customer Success playbooks that drive revenue and retention across your customers.