As an HMGA Insurance Support Specialist, you will play a key role in supporting a sales team that offers non-Horace Mann products to educators. In this role, you will have the opportunity to learn, educate, and implement new programs that drive new sales and improve customer retention.

This critical leadership role is responsible for driving customer retention, expansion, and lifetime value, ensuring clients see Wayflyer as their preferred capital partner for future growth by leading regional Customer Success teams and developing customer success playbooks.

Rollstack is seeking a dedicated and experienced Customer Success Manager to ensure customers achieve their desired outcomes using Rollstack's solutions by building strong relationships, understanding business needs, and maximizing product value so as to drive retention and expansion opportunities.

This position establishes professional and quality-based member relationships focused on meeting the financial needs of each member. Promotes a service culture by actively recommending all credit union products and services while effectively meeting the member’s needs via member phone calls. Acts as a liaison for the member and the credit union, in conformance with established policies and procedures.

Seeking a proactive and customer-focused Customer Success Manager. Responsible for ensuring the successful onboarding, adoption, and ongoing satisfaction of customers. You will work closely with the sales, product, and support teams to deliver exceptional customer experiences and drive long-term customer retention and growth.

Provide seamless and empathetic client support across phone, chat, text, and email while problem-solving efficiently. Maintain in-depth knowledge of VRAI’s products, policies, and services to assist clients with jewelry selection and care. Track and communicate client concerns, issues, and recommendations within the CX platform.

Assume a vital position in securing families’ financial well-being. Typical day-to-day tasks include conducting virtual consultations with clients, assessing clients’ needs and imparting knowledge on solutions, and cultivating lasting client relationships. Complete related administrative tasks as needed.

Run the full Scribe customer lifecycle from end to end for our free users. Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. Manage customer relationships and own the delivery of exceptional experiences for every customer. The position requires 50% travel.