The Tier 2 Support Technician will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners). Success in this role requires a talent for real-time, efficient problem-solving, and technical communication skills to provide support to resolve day-to-day issues.
As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions. You'll manage critical support tickets, resolve bugs, and facilitate feature requests while maintaining our commitment to rapid response times and customer satisfaction.
As a T1 Support Agent, you will be an integral part of the PartnerStack Customer Success team responsible for assisting customers and their partners in navigating and utilizing PartnerStack to grow their business. You will work in a shared queue providing resolutions and information to end users, investigate and report bugs, and help improve support through quarterly projects. You are resourceful, independent, and have strong communication and customer support skills.
PlayOn is looking for a Customer Support Representative to provide next-level service to MaxPreps customers, ensuring issues are resolved with minimal customer effort. You will raise the average of customer experiences by modeling best-in-class service, tackling issues head-on, and inputting data efficiently. You will answer phones, reply to service tickets via email, and enter high school sports data.
The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns.
The New Product Support Specialist will help oversee support and data labeling services by scaling teams, building and iterating on processes, and ensuring customer satisfaction.
You will be on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You’ll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience.
Mitek is seeking a hands-on, strategic leader to head Mitek’s North America Customer Support team and lead frontline support for critical products including MiVIP, Mobile Deposits, and Check Fraud Defender (CFD). This role is essential to drive high-quality support for our growing NA client base. You will coach and develop team members, assess product and operational gaps, and deploy and monitor efficacy of processes and tools.