The Service Operations Project Coordinator role is critical to the success of the Palmetto Platform, managing all customer and operational logistics around ongoing services and support needs throughout the 25+ year lifespan of the solar system. The Service Operations Project Coordinator is responsible for assisting customers, B2B channel partners, and Tier 1 Customer Support reps in solving post-PTO services and support cases.
Brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers & parents. This role involves educating customers about the brightwheel product and finding solutions for their pain points, communicating directly with schools and parents and working cross-functionally with the Customer Success and Product/Engineering teams.
As the first point of contact for our teachers and parents, you will represent Qkids with integrity, empathy, and efficiency. Your role is vital in ensuring smooth communication, solving concerns, and maintaining a world-class support experience that reflects Qkids’ dedication to educational excellence. Provide exceptional customer support and resolve concerns in a timely manner.
Empower is seeking a Director of Customer Support to lead the Customer Support team, focusing on training and development, process optimization and operational efficiencies, relationship management, and data analysis to measure team performance. The role involves guiding the team toward achieving company goals, fostering customer retention, and ensuring overall user satisfaction. The role involves travel to the Philippines a minimum of 3 times a year.
Assist residents with issues related to our property portal, including support for payment processing, maintenance ticket submissions, and general portal navigation. The ideal candidate will have a strong background in customer service and hands-on experience using SAP and RealPage systems within a property management environment. Responsibilities include responding to resident inquiries, troubleshooting payment issues, and collaborating with internal teams.
Sage is searching for a Support Specialist to join their team and help shape how support operates. This role involves timely responses to inbound tickets, triaging issues using Zendesk and Slack, and providing on-call coverage. The position requires strong communication skills and the ability to work effectively in less structured environments.