Provide timely and effective responses to customer inquiries and issues, gain a deep functional and technical understanding of various SaaS products, log and track customer issues in the ticketing system, collaborate with internal teams, and identify patterns in customer issues and proactively suggest process improvements.

Lead, coach and develop a high-performing team of support agents ensuring that healthcare professionals using Clipboard Health get fast, reliable, and high-quality support. Responsible for driving performance, maintaining high support quality, and fostering a strong team culture. Prioritize customer experience and thrive in a fast-paced environment.

As Director, Customer Support, you’ll play a pivotal role in shaping Moniepoint's customer support operations for global multi currency account product vertical, effectively building the foundation for a world-class customer support organization from scratch. You will define, deliver, and scale a best-in-class customer support organization for our global multi-currency account business.

The Manager will oversee a team responsible for delivering exceptional community support, nurturing relationships, driving innovation of our operations and tool stack, and continuously improving products/services within our community. They will develop strategy, set goals, measure effectiveness, and collaborate with various teams to advocate for mod needs and champion their interests.

Define and execute the strategy for our customer support function. This leader will be responsible for evolving our support operations, implementing best-in-class tools and processes, and ensuring we deliver exceptional customer experiences at scale. This leader will cultivate a customer first mindset.

Help Customers with a wide range of general inquiries on billing issues and questions, handle customer questions about contract renewals and cancellations, and solve customer issues and escalations about Samsara products and services. This is a remote position open to candidates residing in Mexico.

The Trust & Safety Specialist fulfills a critical function by intaking, documenting, and resolving complaints or feedback. Attention to detail is critical to ensure correct categorization and the writing of professional case summaries; the role involves resolving general support requests and cases, and may involve exposure to descriptions of potential trust and safety situations.

Manage the day-to-day interactions and processes in our Level 1 Technical Support team by being a mentor for your team members, providing insight into daily responsibilities, handling customer escalations, and overseeing your team. Your goal is to empower your team to produce fast, consistent, world-class technical support and be present for the needs of the team.

Seeking a dedicated and detail-oriented Customer Support Representative to join our team to manage customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. A candidate should have excellent written communication skills with a professional and empathetic tone, and speak/read/ write in Japanese language.

You will be supporting patients in their care journey through convenient, at-home services. Your day will involve reviewing inbound requests, utilizing prospecting techniques to outreach patients, making 120 to 150 outbound calls daily, and booking an average of 14 appointments each day. Strong communication skills are a must to build trust and educate patients.