Operate and maintain the Tanium platform to solve complex technical issues for enterprise customers.
Identify opportunities for customers to gain greater value from the platform and conduct daily health-checks.
Document best practices, contribute to root cause reports, and provide technical direction to customer IT staff.
Tanium is the Autonomous IT company, providing a unified platform for endpoint management and security driven by AI and real-time endpoint intelligence. The company has been on the Forbes Cloud 100 list for ten consecutive years and emphasizes a culture of collaboration, respect, and diversity.
Provide technical support, troubleshooting, repair, and maintenance of Intuitive surgical systems.
Perform installation, scheduled maintenance, and system upgrades at customer sites.
Collaborate with internal teams and deliver training to customers and staff.
Intuitive Surgical develops and manufactures robotic-assisted surgical systems for minimally invasive care. As a global leader, the company fosters a culture of innovation and excellence, with a strong focus on customer support and advancing patient outcomes.
Configure, test, and implement Workday Payroll modules and lead client discussions to gather requirements.
Provide post-production support by troubleshooting configuration, data, reporting, and security issues.
Identify process improvements and guide clients through testing, knowledge transfer, and best practices.
The partner company specializes in Workday consulting and implementation services. It offers a remote-first, collaborative environment with a performance-driven culture focused on professional growth and innovation.
Act as the primary technical contact for field engineers during security installations, providing real-time support via phone, email, and messaging.
Guide teams through programming, testing, troubleshooting, and validation of access control, CCTV/VMS, intrusion detection, fire alarm, and two-way audio systems.
Maintain accurate documentation, collaborate with cross-functional teams, and identify process improvements for continuous operational excellence.
The partner company provides secure, high-quality installation support for electronic security systems. They emphasize a collaborative culture with career growth and professional development.
Monitor ticketing system service boards, inbound email, and phone calls to support multiple customer environments.
Troubleshoot basic end-user desktop issues and act on requests according to defined client procedures.
Self-manage tasks, create workflow incidents, and serve as an escalation point for associate technicians.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The company employs over 1,200 people across the United States, fostering a startup-like culture with the advantages of a scalable business.
Administer and support core business systems like NetSuite, UKG, Adaptive Insights, ensuring smooth day-to-day operations.
Own access protocols for financial and HR data, managing user provisioning, roles, and permissions.
Triage and resolve help desk tickets, partnering with stakeholders to improve system configurations and processes.
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.
Travel to customer locations to maintain and install dispensing equipment, including electrical, pneumatic, and plumbing components.
Assist customers in equipment use and maintenance, and work closely with sales to ensure satisfaction and resolve issues.
Maintain inventory of equipment and parts, and prepare weekly reports for management review of service activities.
Sika is a global innovation and sustainability leader in specialty chemicals for construction and industry, with over 100 years of experience. The company employs approximately 33,000 people worldwide and fosters a culture of entrepreneurship and safety.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Manage incidents and requests using ticketing tools.
Provide first-line technical support for hardware, software, and applications.
Use remote access tools to diagnose and resolve incidents.
Bosch Service Solutions provides complex technology-based services in Business Process Outsourcing, using AI and automation. With nearly 10,000 employees globally, they foster a diverse and inclusive culture.
Provide first-line IT technical support, managing incidents via ticketing tools and remote access.
Collaborate with international teams and contribute to continuous improvement of the knowledge base.
Use troubleshooting and root cause analysis to resolve hardware, software, and application issues.
Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.