Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets. Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.
Job listings
The Technical Support Engineer will be responsible for delivering remote conference room and audiovisual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.
$5–$6
USD/year
We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Responsibilities include responding to and resolving technical support requests, troubleshooting hardware and software issues, and documenting support requests.
Looking for a Technical Support Representative to troubleshoot IT issues, provide tech support via phone, email, and chat. You will guide customers through initial stages with the platform, assist in onboarding, and document interactions in the CRM. Must have at least 1 year experience and excellent English communication skills.