The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support.

We are seeking an organized, efficient, and detail-oriented Technical Support Representative to provide effective support and maintenance. You will provide comprehensive support to retail locations regarding POS software and hardware issues, repair and maintain equipment, and assist in the setup and installation of new hardware and POS-related software.

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends.

Manage and mentor a team of technical support engineers to ensure high performance and professional growth, while also overseeing the resolution of customer issues. Refine support processes and organize training sessions and handle escalated customer issues, working closely with other departments to resolve complex problems. Prepare regular reports on support team performance.

Provide world-class hardware and software support to customers as part of the Tier 2 support team within the Global Technical Support organization. Resolve complex customer problems, improve support across all teams, and collaborate with support engineers in multiple locations to troubleshoot complex issues. Manage tickets, build knowledge base articles, and provide product feedback to Engineering and PM teams.

You will be part of our frontline support team as a Technical Support Specialist, responding to customer requests for technical assistance over the phone and chat. This is a fast-paced, collaborative role where you'll manage yourself to respond quickly to customers, working with representatives across multiple support locations. This role is open to candidates based in Mexico City and Metropolitan area.

As a core member of their IT team, you will be the first line of support for end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills and a strong understanding of IT best practices. You will play a key role in maintaining daily IT operations and endpoint maintenance.

The Technical Support Engineer provides frontline technical support to customers using Magnet products, delivering world-class support through live chat, email, web, and phone channels. Responsibilities include maintaining case health, collaborating cross-functionally, contributing to a customer-facing knowledge base, and sharing knowledge with peers.

Your focus is providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers and have a strong understanding of administrative tasks and workflows for long term care and medical facilities.