The Manager, Success Operations will be part of ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. They will manage and develop a team of Success Operations Associates and Specialists tasked with fulfillment of retailer purchase orders, influencing merchant retention and expansion programs.
The Success Operations Coordinator works closely with the Sr. Manager, Success Operations to coordinate Leadership objectives for our growing Success Teams. Predominantly, the Success Operations Coordinator will implement, maintain and manage the numerous automations, integrations and other technological requirements our Success Team requires to handle all inbound Support & Success Requests. As an assistant in change management, the Coordinator will help drive projects to completion on-time, with flawless execution and minimal disruption.
This role is for a Customer Support Manager to scale Sprinto’s global support engine. The candidate will build smart processes, mentor talent, and use technology to deliver fast, delightful support experiences. Key responsibilities include leading a remote-first support team, delivering world-class customer experiences, and building scalable support systems.