Define long-term growth plans and operational KPIs.
Mentor and coach business unit leaders and teams.
Support product innovation and assess customer value.
Jobgether is a platform connecting job seekers with employers. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.
Engage with customer organizations to build the initial professional services direction, and oversee customer success.
Engage with Kong customers across the sales and pre-sales cycle to define overall implementation and deployment strategy.
Drive the engagement lifecycle end to end to deliver business outcomes.
Kong Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era. Their unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models.
Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life. They are the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow, and is trusted by more than 800 of the world's leading enterprises.
Lead a team responsible for successful implementations of Axon Enterprise’s products.
Guide customers through onboarding, configuration, training, and deployment.
Focus on creating exceptional customer experiences at every stage of the implementation journey.
Axon is on a mission to Protect Life by developing an ecosystem of devices and cloud software focused on safety and justice issues. Axon fosters a fast-paced and challenging work environment where employees can drive real change and grow while working towards a meaningful mission.
Provide project management for enterprise customers, focusing on on-time delivery with high quality outcomes.
Establish relationships at all levels of the customer organization.
Triage customer escalations, diagnose issues, and develop contingency plans.
Tonkean is the world’s first totally customizable process experience platform, creating intelligent, personalized automations. They are focused on employee experience and democratizing access to innovative technologies.
Designing, operating, and scaling the company’s revenue growth engine across Sales and Customer Success.
Owning the systems, processes, pipeline reporting, and governance that drive new bookings, customer adoption, expansion.
Implementing, maintaining, and managing processes and systems that align and enable the company’s strategic objectives.
Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. They replace the outdated, error-prone paper and fax process with a system that’s 10 times faster. They are connecting a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states.
Lead a high-performing team focused on delivering a best-in-class customer experience.
Own the strategy and execution behind how we build trust with key post-sales accounts.
Establish data-driven milestones and a structured approach to account oversight.
Medallion provides a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies.
Act as the primary gatekeeper and incident manager for all open escalations during US hours.
Proactively coordinate with internal teams to unblock stalled escalations.
Partner with the Support Operations Manager to translate monthly governance reports into actionable tasks for our accounts.
Aera Technology is a Decision Intelligence company that delivers innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Established in 2017 and headquartered in Mountain View, California, they're a series D start-up.
Support Go-to-market strategy through sales operational efficiency initiatives and fiscal year planning.
Optimize the sales cycle by proactively identifying bottlenecks in the customer life cycle.
Drive operational excellence by owning the end-to-end execution of complex projects through the pipeline.
Hudl builds great teams and hires the best to ensure employees are working with people they can constantly learn from. They work hard to provide a culture where everyone feels supported, and their employees helped them become one of Newsweek's Top 100 Global Most Loved Workplaces.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.