The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers. In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex AI transformation programs across global organizations. You will manage a team, ensuring flawless execution and measurable business impact.
In this player-coach role, you’ll manage a partial book of Full-Cycle (Save) accounts while supporting and enabling a broader team of Customer Success Managers across both Save and Growth motions. Reporting to the Director, Account Management, you’ll drive execution, consistency, and coaching across the Customer Success organization.
This senior role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships. This role requires someone to drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state. A successful candidate will define and standardize implementation methodologies and best practices across the organization.
This is an exciting opportunity to shape and scale a growing team across the Netherlands and Germany. You will play a pivotal role in building the foundation of our CSM strategy, driving adoption, and ensuring our customers realize their goals with TOPdesk. Define and execute the vision and strategy for the Customer Success Management function.
As an Implementation Manager at Drata, you’ll be at the forefront of helping customers build trust at scale, guiding organizations through the critical onboarding and implementation phase. You’ll combine your expertise in project management, software implementation, and compliance to help customers adopt Drata efficiently and effectively. This is a high-impact role where you’ll own the customer relationship during implementation.
As an Operations Associate at Commure + Athelas, you will play a pivotal role in the Account Operations team, focusing on client relationships for our Revenue-Cycle Management business. This high-visibility role involves defining business processes, ensuring seamless client onboarding, and driving business metrics. You'll work across various teams to tackle hyper-growth challenges and will lead to rapid growth in role and responsibility.
As a Senior Implementation Manager at Drata, you’ll lead complex, strategic customer implementations. You’ll partner with global organizations to drive meaningful outcomes during their journey with Drata—ensuring rapid time-to-value, adoption, and long-term success. You’ll serve as a trusted advisor to enterprise customers and contribute to the evolution of Drata’s implementation methodology.
As the Senior Director of Product Operations, you will be responsible for optimizing how our product development teams work and scaling processes to support Calendly’s growth. Key responsibilities include: Operational Efficiency & Product Lifecycle Management Design, implement, and optimize processes for strategic planning and product development Oversee product release processes, ensuring timely and successful launches.
This pivotal role is responsible for defining and executing a scalable, AI-enabled, data-driven, and proactive customer success experience for our global portfolio of customers. You will leverage automation, data analytics, and self-service resources to drive customer adoption, health, and retention, complementing our high-touch Customer Success programs. The ideal candidate will be a strong leader with experience leading customers to value.