Lead the product strategy and execution for AI-powered solutions across Finance, Legal, and HR functions. Build intelligent agents, automation workflows, and operational tools that transform how Twilio's corporate functions work. Design and deliver AI-powered products that drive measurable business impact.
Lead end-to-end discovery for new product areas, including customer research, hypothesis development, scoping, concept testing, and early solution prototyping.
Engage directly with enterprise customers to understand workflows, pain points, and modernization challenges in complex domains.
Develop the early vision, strategic framing, and business case for a new product line.
The Senior Product Manager drives the product vision, market strategy, and roadmap for a product line. Responsible for the overall product life cycle, from gathering requirements to working with the development team. They develop and execute the commercialization strategy and manage the product line's business metrics.
Own the Twilio Champions brand ambassador program from end-to-end. Design and implement scalable systems for community operations, engagement tracking, and reporting. Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives.
Drive successful implementation of enterprise SaaS solutions within customer environments. Act as the primary coordinator and point of contact for multiple concurrent implementation projects. Manage expectations, resolve challenges, and drive results.