Answer, screen, and triage inbound calls, verifying caller information and quoting member benefits.
Research and provide referrals based on member needs, document activities, and make outbound enrollment calls.
Coordinate Critical Incident Response and Management Referral requests, liaising between clients, providers, and HR.
Uprise Health transforms the delivery and accessibility of mental and behavioral healthcare to bring whole person care to individuals worldwide. The company fosters a culture of compassion, integrity, collaboration, velocity, and advocacy.
Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
Calmly resolve and de-escalate any issues while escalating interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, we are committed to being a force for good in communities and for our clients.
Deliver direct patient care under the direction of physicians and nurse supervisors, including preparing patients for exams and assisting during treatments.
Coordinate tests, follow-up care, and record treatments in medical records, ensuring accurate documentation.
Educate patients and families, demonstrating competency in serving patients of all ages.
Wellstar is one of Georgia's largest and most integrated healthcare systems, providing personalized care to patients at every age and stage of life. With 24,000+ employees, it fosters an inclusive culture and is consistently ranked as a top workplace, including on the FORTUNE 100 Best Companies to Work For list.
Provide exceptional care, disease management, and health education to patients with chronic conditions.
Create personalized action plans and conduct regular outreach to support behavior change and engagement.
Coordinate with clinical team members and cross-functional product teams to improve the in-app patient experience.
Salvo Health is a digital health company that provides continuous, app-based care for chronic gut and metabolic conditions like IBS and obesity. Backed by leading health care investors, the company employs a team of board-certified specialists and uses remote patient monitoring to deliver personalized, interdisciplinary care.
Answer calls from new patients and call back signups quickly to set the tone for care.
Listen empathetically, learn about patient health and goals, and explain Mira Mace's services in plain language.
Confirm Medicare coverage, book first doctor visits, and follow up persistently while documenting accurately.
Mira Mace is a venture-backed company helping Medicare patients navigate healthcare with clarity and confidence. They are a small, mission-driven team focused on technology and patient-centered care.
Engages members proactively and reactively to build trust and drive benefit and program engagement through motivational interviewing.
Develops individualized care plans based on comprehensive clinical, psychosocial, and SDOH assessments, coordinating resources across the care continuum.
Educates members and providers on benefits, digital health solutions, and self-management strategies while supporting utilization review and documentation.
Evry Health is a digital-first health plan focused on delivering comprehensive, member-centered care coordination for its fully insured commercial population. The company operates as a fully remote team with headquarters in Dallas, Texas, emphasizing a technology-forward and collaborative culture.
Provide comprehensive initial and ongoing patient assessments via phone to determine hospice needs.
Develop and implement care plans with palliative nursing actions, involving patients and families.
Administer medications and treatments per physician orders, and counsel patients and families on care.
Sequoia Hospice delivers compassionate, individualized hospice care to patients and families in diverse communities. As part of the Cornerstone Group, a nationwide network of over 75 home health and hospice agencies, we foster a culture of trust, innovation, and core values like Celebration and Accountability.
Provide short-term, telephonic care management to high-risk patients in the 30 days after hospital discharge, focusing on preventing avoidable readmissions.
Conduct comprehensive assessments, develop individualized care plans, educate patients and caregivers, and coordinate with interdisciplinary teams and community resources.
Serve as a patient advocate, helping navigate complex care journeys while working in a remote, metrics-driven environment.
Our partner is a healthcare organization that provides transitions of care support for high-risk patients post-hospital discharge. They operate in a collaborative, technology-enabled environment focused on measurable outcomes and exceptional patient experiences, and they are hiring for this role through Jobgether, an AI-powered job matching platform.
Conduct monthly clinical check-ins and build ongoing relationships with patients and caregivers.
Perform structured symptom assessments and escalate clinical concerns using licensed judgment.
Collaborate with providers and care teams to ensure accurate documentation and care coordination.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered approach. They are building a team focused on improving outcomes for kidney disease patients with a supportive culture.
Coordinate and provide care that is timely, effective, and member-centric while following HMO processes.
Manage case assignments including outreach, documentation, monitoring for case progression, and case closure.
Assist members in reaching wellness by addressing barriers, social determinants, and psychosocial issues.
Guidehealth is a data-powered healthcare company dedicated to making great healthcare affordable and improving patient outcomes. It is a physician-led, performance-driven organization with a culture of empathy, accountability, and continuous learning.
Own daily outreach and enrollment performance, including call volume, reach rate, and enrollment numbers.
Lead and develop the enrollment team through direct supervision, coaching, and performance management.
Drive quality, compliance, and scalability of enrollment processes and documentation.
Vynca is a healthcare company focused on transforming care for individuals with complex needs, providing comprehensive care for more quality days at home. The company fosters a close-knit community culture guided by values of Excellence, Compassion, Curiosity, and Integrity.
Manage an assigned patient panel using clinical expertise and value-based care principles.
Build trusting relationships with patients and families to provide clinical and emotional support.
Coordinate interdisciplinary care across settings to reduce preventable readmissions and improve outcomes.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. We are a growing team committed to improving patient outcomes and quality of life, and we thrive in an innovative, evolving environment.
Manage patients assigned to your Care Team, ensuring visit frequencies align with acuity.
Communicate with patients via phone and video conferencing as per care plan.
Provide patient care within scope of practice and per provider orders.
Vynca is a healthcare company transforming care for individuals with complex needs, providing comprehensive care for more quality days at home. They are a close-knit community guided by core values of Excellence, Compassion, Curiosity, and Integrity.
Assess member needs across physical health, mental health, SUD, oral health, and social supports.
Develop and oversee client care plans, set SMART goals, and evaluate progress.
Coordinate with healthcare providers, connect clients to community services, and advocate on their behalf.
Vynca is a healthcare company dedicated to transforming care for individuals with complex needs, focusing on providing comprehensive care for more quality days at home. They are a close-knit community committed to core values of Excellence, Compassion, Curiosity, and Integrity, fostering an inclusive workplace.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Triage incoming clinical programs calls, schedule consultations, and conduct outreach to prescribers, pharmacies, and members.
Manage and maintain drug lists to support clinical programs, including periodic maintenance and ad-hoc updates.
Support reporting requirements, monitor claims, and ensure communication among internal and external stakeholders.
Judi Health is a health technology company providing benefit administration solutions with Unified Claims Processing architecture. It operates in a startup environment, deploying infrastructure for millions of Americans.
Coordinate the Minimum Data Set (MDS) assessment process and interdisciplinary care planning for residents in a skilled nursing facility.
Ensure compliance with all Federal/State regulations and facility policies for resident assessments and care plans.
Collaborate with physicians, nursing staff, residents, and families to provide individualized nursing care and optimize resident outcomes.
Plumas District Hospital provides essential healthcare services to the residents of Quincy, California and the surrounding mountain communities. It is a small, community-focused hospital with a compassionate team and supportive culture dedicated to patient-centered care.
Coordinate after-hours clinical services and address problems in care delivery.
Ensure adequate daily staffing and supervise assigned team members.
Monitor compliance with agency policies and support staff education.
Hope Hospice is a non-profit, community-led agency providing quality hospice care to patients and families. Since 1980, the organization has built a reputation for consistency, responsiveness, and quality, fostering a supportive work environment.
Provide video-based behavioral health assessments and assist with de-escalation and stabilization.
Maintain documentation within partner site's EMR and ensure a therapeutic environment.
Offer written recommendations and collaborate with the multidisciplinary team.
Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice, providing telepsychiatry solutions across the care continuum. They partner with hospitals, health systems, and payors to improve access to quality behavioral health care.