Serve as a compassionate point of contact for patients and family caregivers, using social work skills to connect them with resources.
Support clinical operations including scheduling, intake, onboarding, and documentation follow-up.
Maintain accurate patient records and escalate clinical concerns as needed.
We are a healthcare company dedicated to providing personalized, clinically-supported, and virtual-first services for older adults and their family caregivers. We are a mission-driven startup focused on transforming caregiving, with a small but growing team.
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, and outpatient departments.
Collects clinical information, verifies insurance, and educates patients regarding protocols and procedures to ensure appropriate scheduling.
Serves as a resource for staff and referring offices, utilizing scheduling software to facilitate patient access and reduce errors.
Lehigh Valley Health Network is a nationally recognized health network providing advanced, compassionate healthcare to the community. With nearly 20,000 professionals, it is the region's largest employer and has been repeatedly recognized for excellence in patient safety and outcomes.
Deliver exceptional customer service in a fast-paced call center environment, managing patient registration, scheduling, and provider communications.
Handle inbound and outbound calls and emails with empathy and solution-focused support while navigating multiple systems.
Accurately collect and document patient demographics, insurance, and appointment details, adapting to changing processes and technology.
Luna redefines physical therapy with award-winning technology and proven clinical models, connecting patients and providers through a tech-enabled platform. Operating in 28 states with 25+ partners, the company values care, impact, and continuous improvement.
Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
Accurately collect and document patient demographics, medical history, insurance, and appointment information.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. They operate in 28 states with 25+ partners and have a fun, collaborative, and supportive work environment.
Collaborate with Nurse Coordinators to support patient relationships and drive revenue through direct sales.
Assess patient needs with a focus on customer support, logistics coordination, and problem-solving.
Manage business system tools like QlikView and Salesforce to schedule ongoing testing and maintain service-oriented relationships.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Handle high volume of calls regarding insurance plans and dental treatment scheduling.
Make outbound follow-ups to patients with incomplete care and missed or cancelled appointments.
Navigate systems to educate patients on available plans and services while meeting KPI targets.
Western Dental & Orthodontics provides dental and orthodontic care to patients across the United States. As part of Sonrava Health, the company offers a collaborative, high-energy work environment with accessible leadership and a focus on patient satisfaction.
Coordinate client intake, insurance authorization, and scheduling for healthcare clients
Manage staff schedules, client assignments, and communication with families and clinical teams
Maintain accurate records, track authorizations, and proactively resolve scheduling issues
Tele-Help-Ing provides professional remote staffing solutions to organizations that need skilled administrative and operational support. Team members work remotely while supporting established organizations as part of their remote staffing model.
Answer inbound calls, schedule appointments, and provide excellent customer service in a centralized access center environment.
Verify and update patient demographics, insurance, and electronic health records while maintaining confidentiality.
Adhere to call quality and scheduling guidelines, achieving minimum call standards and 95%+ quality threshold.
This is a physician-led, patient-centric network simplifying healthcare with primary, multispecialty, and urgent care services. They serve millions of patients across traditional practices, homes, and virtually, fostering a compassionate and innovative community.
Serve as the first point of contact for patients, addressing questions and coordinating appointments.
Accurately document interactions in electronic medical records and process insurance and payment information.
Collaborate with healthcare providers and colleagues to deliver a compassionate, high-quality patient experience.
Provides patient service and healthcare support through remote interactions. The company maintains a supportive environment focused on employee well-being and patient-centered service.
Serve as an inside sales partner driving patient engagement and revenue through proactive outreach and pipeline management.
Build long-term consultative relationships with patients to influence testing adoption and repeat utilization.
Collaborate cross-functionally with Field Sales, Billing, and Support to remove barriers and advance opportunities.
Natera is a global leader in cell-free DNA testing dedicated to oncology, women's health, and organ health. The company consists of highly dedicated professionals from world-class institutions focused on genetic testing and diagnostics.
Handle inbound and outbound calls to resolve patient issues, process reorders, and ensure accurate billing.
Obtain and process authorizations while maintaining patient confidentiality and documentation.
Maximize patient retention through cross-selling and provide cross-functional support across business units.
CCS is a healthcare company specializing in chronic care management through its LivingConnected® platform, using data-driven insights to improve patient outcomes. It supports over 200,000 people annually and is recognized as a Great Place to Work®, fostering a patient-centric culture.
Answer new referral intake and refill calls in a timely and professional manner, accurately updating patient information in the computer system.
Contact patients to collect information for medical chart establishment and schedule delivery or shipping arrangements for refills.
Maintain accurate patient records, assist with copay collections, and participate in performance improvement and quality management processes.
VytlOne is a specialty pharmacy company transforming the pharmacy industry through purposeful engagement across Pharmacy Benefit Management, Pharmacy Management, Specialty Pharmacy, and more. They foster a diverse and progressive culture with a remote work model and a team-oriented environment that encourages collaboration and innovation.
Provides high-quality customer service to patients and providers, managing high-volume phone calls, scheduling, and managed care authorizations.
Processes referrals, verifies insurance, and prepares materials for clinic visits and ancillary procedures.
Triages and documents patient calls in EPIC, communicates with providers, and handles administrative tasks to support the Pediatric Neurology practice.
OHSU is Oregon's only public academic health center, providing patient care, leading research, and training health care professionals. As Portland's largest employer, it offers opportunities to learn and advance across a system of hospitals and clinics.
Work with a multi-disciplinary team to ensure a high-quality patient experience.
Manage patient/provider messaging and coordinate care plans.
Provide administrative and communication support for the provider network.
Thirty Madison is now part of Remedy, revolutionizing healthcare accessibility. The company is dedicated to building a diverse, inclusive, and authentic workplace, with a focus on patient care and provider support.
Handle high-volume inbound calls to schedule appointments and present offers.
Overcome patient objections and use product knowledge to showcase dental solutions.
Manage sensitive information and consistently meet key performance indicators.
North American Dental Group (NADG) uses its individuality and expertise to work with partnered dental offices to provide best-in-class patient care. The company's guiding principle is empathy, and it focuses on putting every patient first, every visit.
Process approved physician orders and manage referrals with attention to detail.
Track documentation requiring physician signatures and escalate as needed.
Ensure timely billing and complete EMR files for discharged patients.
CommonSpirit Health at Home is a full-service health care organization that provides home health and hospice services. As a faith-based organization, it is committed to improving patient health and community well-being through compassionate care.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They have a dynamic team that values expertise, ideas, and diverse perspectives, fostering an environment for innovation and meaningful impact on patient care.
Serve as a key point of contact for patients scheduling diagnostic imaging services including CT, MRI, mammography, and more.
Manage high-volume inbound and outbound patient interactions to coordinate appointments and address inquiries.
Document all interactions accurately in compliance with HIPAA and client protocols while navigating multiple systems.
Carenet Health is a healthcare contact center company that provides patient support and scheduling services. The company fosters a collaborative, innovative culture with a focus on empowering growth through trust and accountability.
Creates and manages clinician schedules for multiple hospital locations to ensure full staffing and optimal patient volume.
Analyzes staffing needs, collaborates with leadership, and adjusts schedules based on tiered prioritization and budget constraints.
Utilizes scheduling software and strong analytics to optimize shift coverage, resolve conflicts, and maintain provider satisfaction.
USACS is a leading provider of hospital-based emergency and inpatient medicine, serving 11 million patients annually across 27 states. They prioritize clinician and employee satisfaction with a supportive culture and competitive benefits.