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US

  • Delight users daily by providing timely support in troubleshooting problems and answering questions.
  • Provide user feedback to product and operational teams to identify pain points and advocate for the user experience.
  • Navigate CRM tools to communicate with users, track contacts, and resolve issues for data analysis.

Customer Service CRM Technical Troubleshooting Communication

20 jobs similar to Customer Support Specialist

Jobs ranked by similarity.

Global Unlimited PTO

  • Build and lead a new globally distributed engineering team.
  • Hire, onboard, and develop engineers who embody GitLab's values.
  • Partner with Product Management to shape the roadmap and deliver against product commitments.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

$174,000–$233,000/yr
US 4w PTO

  • Design and implement evaluation systems and tooling to validate Oura’s custom AI models and Advisor
  • Develop novel evaluation methods to measure grounding, reliability, and actionability of LLM and agentic systems
  • Build and optimize custom AI models through fine-tuning, knowledge distillation, and quantization

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They are focused on helping people live healthier and happier lives, and ensure that their team members have what they need to do their best work — both in and out of the office.

US

  • Responsible for the end-to-end performance of assigned HEDIS measures, with a primary focus on achieving and sustaining 5-Star performance.
  • Translate data and chart findings into actionable insights for providers, ensuring that care gaps are clearly identified and surfaced through tasks or alerts within clinical workflows.
  • Partner cross-functionally with data, clinical, and provider engagement teams to ensure accurate reporting, efficient workflows, and optimal performance.

Counterpart Health transforms healthcare and improves patient care with their innovative primary care tool, Counterpart Assistant. They support PCPs to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions, and is driving value-based care at the speed of software with Counterpart Assistant.

  • Lead Enterprise Strategy & Planning: Own the annual strategy and planning cycle — from long-range vision to yearly investment allocation.
  • Drive Strategic Execution: Govern the company’s OKR and business review process to ensure accountability and measurable progress toward strategy.
  • Oversee Strategic Initiative Portfolio: Manage cross-functional initiatives that advance Instructure’s strategic priorities; align resources and resolve execution bottlenecks.

Instructure aims to empower individuals through intuitive products that simplify learning and development, foster connections, and inspire advancement in education and careers. They foster a culture where smart, creative, and passionate people have opportunities to innovate.

  • Lead targeted, high-impact technical engagements with complex partners to drive migration from legacy systems to modern, cloud-based platforms.
  • Conduct migration readiness assessments, provide expert guidance throughout the lifecycle, and deliver hands-on technical support and troubleshooting to ensure smooth transitions.
  • Manage multiple concurrent migration initiatives, communicate progress to stakeholders, and capture feedback to improve tooling and best practices while ensuring high partner satisfaction.

ConnectWise is a community-driven software company dedicated to the success of technology solution providers, with a suite that helps over 45,000 partners manage their businesses better and deliver amazing customer experiences. The company is powered by its connections, colleagues, and community, boasting over 3,000 colleagues globally and fostering an inclusive, positive culture that values unique contributions and debate.

US

  • Meet and engage with clients remotely over video, chat and email to give guidance on topics like budgeting, student loans, retirement readiness, equity compensation, debt management and more
  • Advise on the LearnLux methodology to improve and respond to the changing financial environment
  • Become an expert on our client’s benefit plans so you can act as an extension of their team during open enrollment

LearnLux provides workplace financial wellbeing, blending fiduciary digital planning with one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners, valuing people who take ownership of their work.

$100,000–$115,000/yr
USA

  • Lead and facilitate Scrum ceremonies including daily stand-ups, sprint planning, and retrospectives to ensure productive meetings aligned with agile best practices.
  • Coach development teams and stakeholders in agile principles, removing impediments and fostering continuous improvement to optimize team performance.
  • Collaborate with the Product team to maintain and groom the product backlog, tracking metrics and reporting on sprint progress for transparency and improvement.

Impiricus is an AI-powered HCP Engagement Engine that ethically connects healthcare professionals to pharmaceutical resources to reduce go-to-market costs and accelerate patient access to treatments. It is a fast-growing healthcare technology company with a culture guided by over 2000 HCP advisors, focused on innovation, ethical grounding, and improving patient care.

$155,000–$185,000/yr
US Unlimited PTO

  • Own the post-implementation relationship for a portfolio of 10-20 strategic accounts, driving product adoption.
  • Build and maintain relationships across the full buying committee, including CIOs, CDOs, CMOs, Engineering, Privacy & Legal stakeholders.
  • Quantify and communicate the business impact of Transcend in concrete terms, leveraging Business Reviews to validate numbers, not narratives.

Transcend provides a compliance layer for customer data, enabling enterprises to activate AI responsibly. They are building a platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across the tech stack and are backed by top-tier investors.

Europe

  • Own the end-to-end quality of your pod’s deliverables, ensuring high standards in both functionality and user experience.
  • Develop, maintain, and execute test suites and cases tailored to web features and services.
  • Investigate live issues with Customer Support and Live Ops teams, driving timely resolution and addressing root causes.

Scopely is a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Founded in 2011, Scopely is powered by its exceptional team and its proprietary technology platform, Playgami.

$152,000–$215,000/yr
US Canada

  • Drive the strategic direction, roadmap, and priorities of the People technology ecosystem.
  • Partner with People and Operations leaders to identify opportunities to streamline and redesign workflows across the employee lifecycle.
  • Evaluate, pilot, and deploy AI agents and automated workflows for priority use cases across the employee lifecycle.

Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and a whole lot of creativity. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, they empower teams to design, launch, and optimize for the web.

Kenya

  • Facilitate an interview through Karat's platform.
  • Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge.
  • Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach.

Karat is a company that provides technical interviews with software developers. They aim to improve the hiring process, mitigate bias, and improve hiring signals.

$13,000–$23,000/yr
Latin America 4w PTO 26w maternity 4w paternity

  • Serve as the first point of contact for bug intake and triage, gathering information to create high-quality tickets.
  • Act as an internal resource for technical questions, creating documentation and guides to enable teams.
  • Use tools like Django Admin and SQL to investigate issues and perform safe, documented data updates.

Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first company supporting over 700 practices nationwide, with a culture based on values like acting as owners, giving more than taking, and moving with speed and care.

$125,000–$150,000/yr
US

  • Define and maintain key business and operational metrics across teams.
  • Write SQL queries, build data models, and analyze large datasets.
  • Support high-priority business operations initiatives and special projects.

Medallion provides a leading provider operations platform to eliminate administrative bottlenecks for healthcare teams. They are one of the fastest-growing healthcare technology companies and have been recognized as a best place to work.

$87,000–$95,000/yr
US

  • Manage assigned portfolio customers with significant independence; develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
  • Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance; partner with Sales to develop and execute account growth strategies across shared customers
  • Take ownership of risk identification, documentation, and escalation within their area; identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities

Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and their solutions are being used in over one-third of US schools and in more than 100 countries worldwide.

$103,980–$157,454/yr
US 5w PTO

  • Independently manage, analyze, draft, negotiate and execute complex sponsored project agreements funded by industry partners.
  • Provide superior customer service to internal and external contacts and subject matter expertise to the entire Institution.
  • Provide leadership and training on internal processes and procedures to departmental staff and stakeholders.

The Office of Proposal & Award Management (OPAM), a unit within Research Development & Administration (RDA), supports OHSU's missions of healing, teaching and discovery. They partner with the research community to electively navigate the pre-award and post-award administration of sponsored projects.

  • Serve as on-call support for weekend roadshows, ensuring rapid response to field team needs
  • Act as the central point of contact for field reps, regional managers, and Costco/warehouse partners
  • Quickly assess and resolve field issues that impact sales performance

True Classic is an apparel brand focused on fit, quality, and impact. Founded in 2019, they aim to build a high-performance team where driven people do meaningful work and see direct results.

US

  • Implement staffing strategies for a qualified, diverse candidate pool.
  • Source candidates through networking, internet, social media, and referrals.
  • Review data to identify applicant flow challenges and improve recruitment.

2020 Companies is a premier outsourced sales and marketing agency. They have been in business for 31 years and are committed to building a truly inclusive environment where differences are celebrated and employees are supported with career pathing and development opportunities.

$110,000–$130,000/yr
US

  • Own the full implementation lifecycle for assigned US accounts.
  • Partner with clinical stakeholders to define screening workflows.
  • Develop and deliver training programs for clinical staff.

Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. Our platform brings together market-shaping ideas, growth capital, and ambitious individuals to solve major societal problems.

US

  • Lead end-to-end product design across 0→1 and early-stage product surfaces
  • Translate ambiguous product ideas into clear UX, flows, and interfaces
  • Partner closely with product and engineering to ship quickly and iterate in real time

PIP Labs is an R&D company contributing to the development of Story, a purpose-built Layer 1 blockchain that transforms intellectual property into a programmable asset class. They are building the core infrastructure that powers this ecosystem, defining how intellectual property is registered, structured, and transacted in an AI-driven world.

Philippines

  • Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.
  • Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.
  • Develop and maintain relationships with clients to understand their needs and provide customized solutions.

HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. They deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.