Advise and enroll qualified applicants into healthcare programs through supportive guidance.
Build relationships with prospective students via phone and email communications.
Maintain a thorough understanding of program objectives and enrollment processes.
West Coast University educates students seeking careers in healthcare. The university is a certified Great Place to Work with a student-centric, collaborative culture.
Provides front desk support and customer service for the Admissions Department.
Assists with pre-screening and pre-qualifying potential students to ensure smooth admissions processing.
Performs clerical, data entry, and record-keeping tasks while maintaining confidentiality.
American Career College has educated students for careers in healthcare for over 40 years. The company has a collaborative, student-centric culture focused on professional growth.
Make outbound calls to 80-100 prospective members daily to educate them on Thyme Care's free support services and encourage enrollment.
Build trusting relationships through active listening, document member needs, and obtain consent while escalating urgent issues.
Participate in coaching sessions to meet quality and productivity goals, with a focus on metrics and growth mindset.
Thyme Care is a market-leading value-based oncology care enabler, partnering with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. They combine high-touch human support with technology and AI, and are a tech-native organization fostering a culture of inclusion and diverse perspectives.
Guide employees through voluntary benefits education and enrollment via in-person, phone, and web platforms.
Complete benefit applications with focus on accuracy, compliance, and confidentiality.
Deliver high-quality customer service while managing high-volume enrollment during peak periods.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. As a service provider, it facilitates recruitment by processing applications and sharing shortlists with employers.
Serve as the primary guide to ensure students stay on track to meet their educational goals.
Assist students with understanding degree requirements, course registration, and university policies.
Proactively identify at-risk students and implement strategies to improve academic success.
Walden University supports adult learners in achieving academic goals and making a greater impact in their professions and communities. With over 100 online degrees and certificate programs, it serves students from across the U.S. and more than 115 countries.
Schedule, confirm, and manage appointments for benefit counselors, coordinating daily schedules to maximize efficiency and accommodate client needs.
Provide outstanding customer service by assisting clients with scheduling questions and general benefit enrollment information, maintaining accurate records.
Support the benefit team with administrative tasks including data entry, report preparation, and rescheduling appointments as needed.
Hilb Group is a Top 25 middle-market independent insurance broker offering expertise in property & casualty, employee benefits, HR consulting, and retirement services nationwide. The firm provides the resources of a big broker with the personal service of a small agency, driven by values of trust, passion, integrity, and growth.
Empower students from enrollment through graduation by providing concierge-level support and proactive outreach.
Manage a high volume of inbound and outbound calls, texts, and virtual advising appointments to guide students.
Partner with students to interpret academic requirements, select courses, and co-create term-specific academic plans.
University of Maryland Global Campus (UMGC) is a public university that provides online and hybrid education to adult learners worldwide. UMGC employs a large staff and fosters a fast-paced, technology-driven culture focused on student success.
Serve as primary enrollment contact for accepted students and guide them through funding, travel, and onboarding steps.
Act as School Certifying Official for GI Bill® students, processing certifications and maintaining compliance records.
Coordinate with admissions, operations, and student experience teams to ensure seamless student arrival.
UHP builds a new category of education centered on whole-human experiential vocational training for veterans and purpose-driven individuals. It is a fast-moving, mission-driven organization building a scalable human development institution for the future workforce.
Build trusted relationships with families to guide them through the enrollment process.
Proactively communicate via phone, text, and email to address questions and concerns.
Meet enrollment goals while delivering exceptional service and maintaining high responsiveness.
Learning Network is a growing, innovative educational services company that helps families find the right schools for their children. The company fosters a culture of service, accountability, and community, with employees committed to white-glove service.
Responds to and resolves learner needs as first point of contact via phone, email, and chat.
Maintains knowledge of College services and performs soft transfers or escalates concerns as needed.
Assists with resolution of learner satisfaction survey concerns and participates in functional projects.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to education, health, and employment systems through academic achievement and professional development. They have graduated nearly 5,000 nurses and emphasize a positive work-life integration and professional growth.
Customize protection programs for working families and monitor customer satisfaction.
Contact prospective clients through warm leads via Zoom to schedule appointments and quote coverage.
Determine clients' needs, research current coverage, and maintain business through product sales, referrals, and renewals.
The company provides leads and helps working families nationwide with protection programs. The team is career-minded and offers bonuses, lifetime residual income, and full benefits in a supportive culture that feels like a second family.
Serve as the vital link between members and their dental care by answering 40-60 inbound calls daily, addressing inquiries with compassion and expertise.
Capture member information accurately, investigate unresolved issues, and collaborate with internal teams to ensure timely resolutions.
Maintain flexibility and compliance with HIPAA, while navigating multiple software systems in a high-volume call center environment.
Avēsis has been providing essential ancillary benefit solutions since 1978, developing and administering programs covering over 8.5 million members. They strive for excellence in member satisfaction and client retention, fostering a culture of inclusivity and diversity.