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  • Own end-to-end service desk operations including ticket intake, triage, and escalation.
  • Manage the MSP toolset and ensure security controls are integrated.
  • Build and lead a team of service desk technicians, focusing on career development and performance.

SLA Management Team Leadership

20 jobs similar to Director of Service Desk

Jobs ranked by similarity.

$94,900–$131,400/yr
Canada

  • Own cloud cost visibility across AWS and Azure, maintain tagging hygiene and tooling to surface accurate spend by product, team, and workload.
  • Identify and drive cost savings measures, automate workflows for bill reconciliation and payment, and enhance budget forecasting.
  • Evolve unit economics frameworks and monitor cost anomalies and optimization opportunities with relevant engineering teams.

Magnet Forensics develops digital investigative software that acquires, analyzes, and shares evidence from computers and devices. With thousands of customers globally and a worldwide team, they emphasize learning, development, and a collaborative culture.

Global 4w PTO

  • Own the creative roadmap for paid social across Meta, TikTok, and YouTube, introducing a steady pipeline of fresh angles and hooks every week.
  • Monitor emerging social media formats, trending organic hooks, and ad platform updates to continuously inform and refresh creative direction.
  • Analyze platform metrics like hook rates, hold rates, CTR, and CPA to diagnose ad failures and translate insights into clear briefs for the design team.

We are the all-in-one platform for personal trainers, online coaches, and gyms to manage clients, automate their business, and scale without the chaos. We have a 4.9 App Store rating and 2,500+ five-star reviews, and we ship fast and are growing faster.

$50,000–$50,000/yr
US 4w PTO

  • Process medical records requests and manage incoming payer mail with timely and accurate turnaround.
  • Process billing-team refunds, payer reconsiderations, and manual 837 claim pulls and postings.
  • Collaborate with the Internal Audit & Compliance Associate to support audit-related documentation and identify process inefficiencies.

Ophelia helps people end their opioid use and restore their quality of life by providing evidence-based treatments for opioid use disorder through a telehealth platform. It is a venture-backed healthcare startup operating in 14 states for almost six years, with a team of physicians, scientists, entrepreneurs, researchers, and White House advisors.

$55,000–$65,000/yr
US

  • Assist in the development, rollout, and maintenance of systems, reports, and analytics.
  • Serve as the first point of contact for property management software support and troubleshooting.
  • Support month-end reporting, data migrations, and custom reporting using Tableau, PowerBI, and Quickbase.

Asset Living is a third-party property management firm that oversees multifamily, single-family, affordable housing, and student housing communities across the US. It is a fast-growing company with a diverse team that values collaboration, innovation, and a culture of winning.

$3,000–$4,000/mo
Poland

  • Participate in ServiceNow implementation, enhancement, and optimization projects for clients.
  • Analyze business requirements and design scalable ServiceNow solutions, primarily within the ITSM module.
  • Develop workflows, integrations, catalog items, and custom components, while troubleshooting issues and maintaining documentation.

Sopra Steria is a major European tech consulting and digital services company with over 55,000 employees in nearly 30 countries. Its Polish branch, operating since 2007, hosts around 1,000 specialists as a Global Delivery Center focused on cloud, software development, and platform integrations.

UK

  • Own product roadmaps for Agent Approve and Detect, from discovery through commercial readiness.
  • Lead continuous discovery with customers and stakeholders, translating insights into strategy.
  • Collaborate with engineering, design, and commercial teams to execute delivery plans and launch products.

Aveni builds production-ready AI systems for financial institutions, replacing fragmented processes with intelligent workflows. Recognized as Fintech of the Year for two consecutive years, they are backed by leading investors and scale rapidly as AI adoption accelerates in financial services.

US

  • Support core clinical informatics functions within VHA EHRM to enable safe, efficient, and high-quality patient care during and after Federal EHR go-lives.
  • Assess information and knowledge needs of healthcare professionals, characterize clinical processes, and develop/refine clinical decision support systems.
  • Participate in end-user optimization, usability feedback, and rapid-cycle improvement to support workflow stabilization and user enablement.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and specializes in applying technology, creativity, and human-centered services.

Global

  • Manage customer engagements as a trusted advisor, developing deep understanding of clients' AI strategies and overseeing high-quality data projects to meet SLAs.
  • Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution.
  • Drive client relationship management, maintaining strong connections, ensuring satisfaction, and acting as the primary point of contact.

Surge AI builds a platform that leverages human expertise to train advanced AI models for companies like Anthropic, Google, Microsoft, and Meta. The company is a profitable, bootstrapped startup founded by engineers and researchers, focusing on human-AI collaboration.

  • Deliver in-person onboarding sessions across the UKI to source and onboard riders, ensuring marketplace supply meets demand.
  • Secure hyper-local supply in historically hard-to-source areas and manage seasonal demand with targeted plans.
  • Optimize onboarding processes and enhance the rider experience by collaborating with internal teams and refining systems.

Deliveroo is a food delivery marketplace that transforms the way people shop and eat. They are part of DoorDash, with a collaborative, inclusive culture focused on impact and growth.

Canada

  • Work with warm leads who have already expressed interest
  • No cold calling, work from home
  • Paid based on results, not hours

Global Elite Empire Consultants is a third-party recruiting firm that connects clients with insurance services. The company offers a remote work environment with uncapped earning potential and ongoing support.

Western Europe

  • Drive proactive new logo acquisition across assigned strategic accounts.
  • Build relationships with CISOs and senior decision-makers.
  • Lead contract and pricing negotiations through to closure.

We protect over 100,000 organizations worldwide from cyber and AI-driven threats, securing their AI transformation. We are recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, and we employ smart, curious people who take ownership and solve complex problems.

US

  • Design and build core database platform features enabling high performance, scalability, and AI readiness.
  • Collaborate with cross-functional teams to deliver cloud-native solutions from edge to cloud.
  • Drive system architecture decisions and mentor engineers to uphold best practices in distributed systems.

Couchbase provides an AI-ready operational data platform that powers mission-critical workloads for Fortune 100 companies. With over 30% of the Fortune 100 as customers, Couchbase fosters an inclusive culture and has been recognized as a Best Place to Work in the Bay Area and UK.

US Unlimited PTO

  • Lead a high-performing team of engineers to develop data collection capabilities for national security workflows.
  • Define the roadmap and technical vision for scalable, reliable data access and managed attribution browser.
  • Partner with cross-functional teams to deliver foundational data capabilities and enhance product suite.

Vannevar is a defense technology company building AI to deter adversaries, focusing on modeling adversary behavior and recommending courses of action using mission-relevant datasets. We are a small agile team of world-class engineers and veteran strategists, with $80M ARR, early profitability, and unicorn status.

$125,000–$135,000/yr

  • Design, engineer, and optimize optical transport solutions using DWDM, ROADM, and OTN technologies.
  • Configure, commission, and troubleshoot optical networking platforms from leading vendors like Ciena and Nokia.
  • Lead network deployments, maintenance, and provide Tier III technical support for operational excellence.

Vultr provides high-performance cloud infrastructure solutions for enterprises and AI innovators globally. As the world's largest privately-held cloud infrastructure company, it has grown to serve hundreds of thousands of customers across 185 countries with a self-funded, innovative culture.

$150,000–$300,000/yr
US Unlimited PTO

  • Own the full sales cycle from sourcing to closing for SMB, mid-market, and enterprise accounts.
  • Sell to technical buyers including CTOs and VPs of Engineering, explaining technical details clearly.
  • Run outbound pipeline generation alongside marketing with targeted account lists and cold outreach.

Paragon is a B2B SaaS company building an integration platform for developers. The company is venture-backed, with a remote-first culture and a team where about a quarter works from the office in Culver City.

Global

  • Guide healthcare professionals in operations, strategy, policy, technology, and leadership to advance their careers.
  • Provide coaching on resume writing, interview prep, networking, salary negotiation, and freelancing.
  • Set your own hours and rates while delivering virtual sessions and partnering with the Leland team for client success.

Leland connects people with experts, programs, and communities to help them achieve career and educational goals. Founded in 2021, the company has helped tens of thousands and raised $19M from top investors, fostering a collaborative, high-energy, AI-native culture.

$225,000–$300,000/yr
US Unlimited PTO

  • Design and lead the enablement function, owning AE ramp time, SA technical win rate, and time to first value.
  • Partner with revenue systems engineering to deliver in-context guidance and shift from scheduled programs to just-in-time delivery.
  • Build onboarding and ramp programs end-to-end, coordinate field activation for product launches, and close the loop with data.

ClickHouse is a leader in real-time analytics, data warehousing, observability, and AI workloads, recognized on the 2025 Forbes Cloud 100 list. With over 3,000 customers and ARR growth exceeding 250% year over year, they have recently secured a $400M Series D financing round and operate in over 20 countries.

US

  • Lead the design and development of scalable, secure, and mission-critical cloud architectures.
  • Conduct topology analyses and trade studies to inform architectural decisions.
  • Support certification efforts through documentation, validation, and evidence generation.

SkyGrid builds ground-based high-assurance services for autonomous aircraft and air traffic management. As a Wisk Company, it focuses on innovation and safety in advanced air mobility.

Global

  • Lead and mentor a remote team of SOC analysts while driving resolution for high-priority security incidents.
  • Architect sophisticated detection strategies using CrowdStrike Query Language (CQL) and oversee proactive threat-hunting operations.
  • Collaborate with cross-functional teams to strengthen security controls and document actionable remediation recommendations.

Arista Networks is a leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments. The company is profitable with over $9 billion in revenue and a global, engineering-centric culture that values diversity, inclusion, and innovation.

$96,800–$121,000/yr
Continental US

  • Lead and improve procurement response and grant application processes for K-12 RFIs, RFQs, and RFPs.
  • Collaborate across sales, marketing, legal, and engineering to produce high-quality proposals that drive revenue.
  • Manage vendor documentation including data privacy agreements and accessibility questionnaires.

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups, and we value diversity, equity, inclusion, and belonging.